Temporary Resolution Clerk

Lubbock County; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lubbock County is seeking an Administrative Support role for Dispute Resolution and Domestic Relations services in Lubbock, TX. The position involves intake, file maintenance, and public interactions at the front desk, with data entry for reports and orders, plus mediating when necessary.

Candidates should have strong communication and organizational skills, a valid Texas driver license, and the ability to interact with the public.

Qualifications

• Strong communication and organizational skills are required.
• Must have Texas driver license and auto insurance or use alternate transport.
• No conviction of a Crime of Moral Turpitude.

Responsibilities

• Make and receive phone calls as needed.
• Log new ADR referrals and orders daily.
• Create files for new ADR referrals daily.
• Input data for reports, letters, and orders.
• Assist with docket checks and greet guests at front desk.
• Generate status reports for court as needed.
• Complete annual mediator continuing education requirements.
• Mediates when necessary.
• Respond to questions from disputants/attorneys/courts and agencies.
• Perform other duties as assigned.

Skills

Excellent communication

Office software proficiency

Public interaction

Data entry

Attention to detail

Tools

MS Office

Data management software

Job description

Assists in providing efficient Dispute Resolution and Domestic Relations services, including file maintenance, customer service, and other administrative office support duties. Requires good communication skills, experience with office-related computer software, and the ability to interact with the public.

• Makes and receives phone calls as needed
• Logs new ADR referrals and orders on a daily basis

• Makes files for new ADR referrals on a daily basis
• Inputs data for the generation of reports, letters, and orders
• Assists with docket check in and greeting guests at front desk
• Generates status reports for court, as needed
• Completes annual mediator continuing education requirements
• Mediates when necessary
• Responds to questions from disputants/attorneys/courts and agencies
• May be assigned specific duties or specific types of cases
• Performs such other duties as may be assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty with proficiency and minimum supervision. Good communication skills, organization skills, ability to interact with the public, and ability to prioritize are required. Texas motor vehicle operator’s license and automobile insurance or available alternate means of transportation in the relevant service area is required. Must not have been convicted of a Crime of Moral Turpitude.

KNOWLEDGE, SKILLS AND ABILITIES:

Prefer knowledge of ADR procedures and the civil and criminal justice systems; excellent communication skills, both written and verbal; outstanding grammar and vocabulary; knowledge of standard office practices and procedures; ability to operate office equipment; proficient in a variety of computer software programs; knowledge of issues and purposes of ADR; knowledge of Code of Ethics for Neutrals and Code of Conduct for Court Personnel; organizational and multi-taking skills; energetic, independent and a self-motivated team player; ability to establish and maintain effective working relationships with coworkers, other offices and employers, and the public; follow oral and written instruction.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER:

The above description reflects the details considered necessary to describe the standard functions of this position and should not be constructed as a thorough description of all work requirements. The characteristics of the work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Employer:

Lubbock County will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.