Temporary-Public Safety Dispatcher

Montgomery College; Rockville (MD); On-site; USD 21,593 - 30,754; Part time

Job summary

Montgomery College in Rockville, Maryland is seeking two part-time Temporary Public Safety Dispatchers to manage emergency calls and coordinate response efforts. The role requires a high school diploma and customer service experience while operating within a diverse environment.

Successful candidates will respond to emergency situations, communicate with campus officers and local agencies, and monitor security systems. This is a non-exempt position paying $19.29 per hour with flexible scheduling primarily on weekends.

Qualifications

• One-year work experience in customer service or related field.
• Ability to maintain confidential information.
• Experience operating computers and phone systems.

Responsibilities

• Receives and responds to emergency calls.
• Dispatches officers and emergency units as needed.
• Monitors local emergency incidents and campus security systems.

Skills

Customer service experience

Ability to handle stressful situations

Knowledge of Microsoft Office

Education

High School Diploma or GED

Job description

## Temporary-Public Safety DispatcherApplylocations: Maryland - Montgomery Countytime type: Part timeposted on: Posted 30+ Days Agojob requisition id: R7241## **Job Description**Montgomery College, Central Services location in Rockville, Maryland has an immediate need for two part-time Temporary Public Safety Dispatchers to work weekends. This is a non-bargaining, non-exempt, grade 15 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.**Duties include but are not limited to:*** Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio.* Determine nature and location of incident, dispatch assign campus officers, local police, fire, medical personnel or other emergency units as necessary.* Researches and provides information for officers and callers.* Monitors local police/fire/EMS/ emergency and weather incidents.* Uses various systems to enter and retrieve information and document calls/incidents.* Monitors campus-wide security and fire systems, CCTV, and building/classroom access.* Serves as point of contact between campus officers and external agencies during emergencies.* Operates various radio, consoles, telephones and computer systems.* Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel.* Serve as a Campus Security Authority (CSA), as outlined by the Clery Act.* Performs other related duties as assigned or appropriate**Required Qualifications:*** High School Diploma or GED. One-year work experience in customer service, call center, dispatch center, office environment or related experience.* The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.* Ability to handle stressful situations and information exchanges in a fast-paced environment.* Ability to maintain confidential information.* Ability to operate computers, phones and work with Microsoft Office and other software databases.* Ability to work cooperatively with all levels in the College community.* Ability to handle stressful information, situations and information exchanges in a fast-paced environment.* Commitment to working within a diverse environment and interact collegially with individuals of backgrounds.* Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.The salary for this position is $19.29 per hour.**Application Process:*** Click Here to apply onlineFor degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.As a condition of employment, the following are required at the time of hire:* Successful completion of a background check and degree verification (if applicable).*If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or [e-mail]. We require at least two weeks advance notice to enable us to provide the requested accommodation.**Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.**Montgomery College is a tobacco-free and smoke-free workplace.*## **Closing Date**Open Until Filled