Temporary-Public Safety Dispatcher

Montgomery College; Germantown (MD); On-site; USD 24,796 - 27,552; Part time

Job summary

Montgomery College, Central Services location in Rockville, Maryland, seeks two part‑time Temporary Public Safety Dispatchers to work weekends. This non‑exempt role involves handling routine and emergency calls, coordinating with campus officers and external agencies, and monitoring security and CCTV systems on campus.

Ideal candidates have a High School Diploma or GED and at least 1 year of customer service or dispatch experience.

Qualifications

• Requires high school diploma or GED and 1 year of customer service/dispatch experience.
• Ability to handle stressful situations and maintain confidentiality.
• Proficiency with computers, phones and MS Office/databases.
• Ability to work with diverse campus community and gather precise information.

Responsibilities

• Respond to routine and emergency calls via telephone or radio.
• Determine incident details and dispatch appropriate responders.
• Research information for officers and callers.
• Monitor security systems, CCTV and access points on campus.
• Coordinate with campus officers and external agencies during emergencies.
• Operate radio consoles, phones and computer systems and document calls.

Skills

Stress management

Confidentiality

Microsoft Office

Customer service

Questioning for information

Education

High School Diploma or GED

Tools

None

Job description

Job Description

Montgomery College, Central Services location in Rockville, Maryland has an immediate need for two part‑time Temporary Public Safety Dispatchers to work weekends. This is a non‑bargaining, non‑exempt, grade 15 position. For non‑exempt positions, you are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Responsibilities

• Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio.
• Determine nature and location of incident, dispatch assign campus officers, local police, fire, medical personnel or other emergency units as necessary.
• Researches and provides information for officers and callers.
• Monitors local police/fire/EMS/ emergency and weather incidents.
• Uses various systems to enter and retrieve information and document calls/incidents.
• Monitors campus‑wide security and fire systems, CCTV, and building/classroom access.
• Serves as point of contact between campus officers and external agencies during emergencies.
• Operates various radio, consoles, telephones and computer systems.
• Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel.
• Serve as a Campus Security Authority (CSA), as outlined by the Clery Act.
• Performs other related duties as assigned or appropriate.

Qualifications

• High School Diploma or GED. One‑year work experience in customer service, call center, dispatch center, office environment or related experience.
• The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
• Ability to handle stressful situations and information exchanges in a fast‑paced environment.
• Ability to maintain confidential information.
• Ability to operate computers, phones and work with Microsoft Office and other software databases.
• Ability to work cooperatively with all levels in the College community.
• Ability to handle stressful information, situations and information exchanges in a fast‑paced environment.
• Commitment to working within a diverse environment and interact collegially with individuals of backgrounds.
• Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.

The salary for this position is $19.29 per hour.

Employment Conditions

• Successful completion of a background check and degree verification (if applicable).

Accessibility & Equal Opportunity

Montgomery College requires a reasonable accommodation as needed. Two weeks advance notice is required to receive the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco‑free and smoke‑free workplace.

Status

Open Until Filled