Temporary Pharmacy Delivery Coordinator

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

Acara Solutions is seeking an Operations Temporary Associate in Williamsville, NY to support outbound patient calls, schedule deliveries, and confirm medication details under the supervision of the Supervisor. This temporary role focuses on coordinating prescription drug deliveries and related services while maintaining accurate patient records.

You will gather refill information, communicate with patients and healthcare providers, and document patient data while escalating any adverse events

Qualifications

• Minimum of 2+ years of customer service experience.
• Experience in call center environments is preferred.

Responsibilities

• Make outbound calls to patients to coordinate prescription drug deliveries and related services.
• Schedule deliveries based on patient needs while confirming medication effectiveness, potential adverse events, and allergy/medication profiles.
• Gather necessary refill information to support timely medication delivery through Reliance Rx.
• Communicate with patients and healthcare providers to coordinate deliveries.
• Document required patient information and elevate any adverse events for pharmacy clinical review.
• Discuss copays, secure payment authorization, and assist with financial arrangements.
• Maintain accurate patient records, documentation, and filing.
• Support delivery scheduling, billing tasks (when designated), and copay collection.
• Collaborate across departments to promote teamwork, information sharing, and process improvement.
• Follow established procedures and guidelines, with any deviations approved by the supervising pharmacist.
• Perform additional duties as needed.

Skills

Call Center experience

Customer service

Education

High School Diploma or GED

Job description

Acara Solutions is seeking an Operations Temporary Associate in Williamsville, NY to support outbound patient calls, schedule deliveries, and confirm medication details under the supervision of the Supervisor. This temporary role focuses on coordinating prescription drug deliveries and related services while maintaining accurate patient records.

You will gather refill information, communicate with patients and healthcare providers, and document patient data while escalating any adverse events