Temporary Member Service Representative- Ithaca, NY

Visions Federal Credit Union; City of Ithaca (NY); On-site; USD 42,135,000 - 57,008,000; Full time

Job summary

Visions Federal Credit Union is seeking a Temporary Member Service Representative to join our Ithaca, NY branch. In this frontline role, you will assist members with routine transactions, deliver friendly service, and help ensure accurate account support in a fast-paced environment.

The position is full-time and temporary through March 2027, with typical hours Monday–Friday 8:30 a.m. to 5:30 p.m., plus rotating Saturdays. On-site in Ithaca at 410 Elmira Rd.

Qualifications

• Provide friendly, professional service to members.
• Assist with routine transactions and account-related needs.
• Balance service with accuracy in a fast-paced environment.

Responsibilities

• Deliver friendly, professional service while assisting members with routine transactions and account-related needs.
• Process transactions accurately and efficiently while maintaining confidentiality and following established procedures.
• Create a welcoming, member-centered experience that reflects Visions' commitment to service.
• Communicate clearly, answer questions, and help connect members with appropriate resources or support.
• Maintain attention to detail while balancing service, accuracy, and efficiency in a fast-paced branch environment.

Skills

Customer service

Communication skills

Time management

Attention to detail

Basic math

Cash handling

Education

High school diploma or equivalent experience

Tools

Microsoft Office

Job description

Temporary Member Service Representative- Ithaca, NY

Job Category: Temporary

Requisition Number: SUMME003591

• Posted : October 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Ithaca, NY
410 Elmira Rd
Ithaca, NY 14850, USA

Description

WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

About the Position: Visions Federal Credit Union is looking for Temporary Member Service Representatives to join our branch team in Ithaca, NY. In this frontline role, you'll help create a positive member experience by assisting with everyday transactions, providing friendly and professional service, and supporting members with accuracy, care, and attention to detail. This is a temporary position expected to run through the end of March 2027, with the exact end date based on business needs.

Position Type: Temporary, full-time, 40 hours per week. Regular shifts include Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. This is a temporary position expected to run through the end of March 2027, with the exact end date based on business needs.

Compensation: $17.30 per hour

Location: On-site at our Ithaca Branch located at 410 Elmira Rd, Ithaca, NY 14850. This position may support our Spencer and Cortland branches as needed.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position.

What You'll Do:

• Deliver friendly, professional service while assisting members with routine transactions and account-related needs.
• Process transactions accurately and efficiently while maintaining confidentiality and following established procedures.
• Create a welcoming, member-centered experience that reflects Visions' commitment to service.
• Communicate clearly, answer questions, and help connect members with appropriate resources or support.
• Maintain attention to detail while balancing service, accuracy, and efficiency in a fast-paced branch environment.

What We're Looking For:

• High school diploma or equivalent experience.
• Previous teller, cash handling, customer service, or member service experience is a plus.
• Comfort using Microsoft Office programs and standard office equipment.
• Strong communication, interpersonal, and service skills.
• Ability to stay organized, manage time effectively, and adapt to changing priorities.
• Attention to detail and the ability to perform basic math functions.
• Commitment to following credit union policies, procedures, and applicable state and federal requirements.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization withIntegritythat buildsCommunity, provides exceptionalServiceto all, and continually strives to earn yourTrust.

We make Visions matter. You can, too. #ClaimYourSeat

If you have any questions, please contact the Talent Team directly at800.242.2120, ext. 10501or by emailing us at [e-mail] .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.