Member Service Representative- Ithaca, NY

Visions Federal Credit Union; City of Ithaca (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Retirement benefits - pension plan, 1

Excellent health benefits - medical,

Flexible PTO, VTO, WTO

10+ paid holidays per year

LSA stipend for wellness, caregiving,

Employee recognition program

Job summary

Visions Federal Credit Union in Ithaca, NY is seeking a Member Service Representative to be the first point of contact for members in a fast-paced branch. You will process daily financial transactions, answer member inquiries, and build lasting relationships through personalized service.

This entry-level role includes comprehensive training and clear opportunities for growth within the organization. Regular shifts are Monday to Friday 8:30 AM–5:30 PM with rotating Saturday shifts 8:30 AM–12:30

Qualifications

• High school diploma with 1-3 years of related experience.
• Proficient in Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Responsibilities

• Process everyday banking transactions with accuracy and efficiency.
• Assist members with deposits, withdrawals, and account questions.
• Provide friendly, personalized service to every member.
• Help identify member needs and suggest appropriate solutions.
• Resolve account issues and escalate complex concerns when needed.
• Support branch operations and maintain a clean, organized workspace.

Skills

Customer service

Communication

Adaptability

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Office equipment

Job description

WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits - pension plan, 401(k) with employer match
• Excellent health benefits - medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Title of Position: Member Service Representative

Position Overview: As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service.

You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization.

Position Type: Full-Time. Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM.

Compensation Range: $18.00/hr. - $ 22.00/hr . *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Ithaca Branch located at 410 Elmira Rd., Ithaca, NY

What you'll do in this role:

• Process everyday banking transactions with accuracy and efficiency
• Assist members with deposits, withdrawals, and account questions
• Provide friendly, personalized service to every member
• Help identify member needs and suggest appropriate solutions
• Resolve account issues and escalating complex concerns when needed
• Support overall branch operations and maintain a clean, organized workspace

What success looks like:

• Enjoys helping people and building relationships
• Communicates clearly and confidently with members
• Thrives in a fast-paced, team environment
• Pays attention to detail and handles transactions accurately
• Is comfortable having conversations-not just completing transactions

WHAT WE'RE LOOKING FOR

Minimum Qualifications:

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications:

• Associate degree preferred.
• Previous experience in customer service, retail, banking or financial services industry.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.