Temporary IT Help Desk Specialist

ASRC

Anchorage (AK)

On-site

USD 45,000 - 52,000

Full time

14 days+

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Job summary

ASRC is seeking a Computer Support Specialist I to provide technical help desk support for hardware and software issues. The role involves assisting customers by phone or in person, performing remote diagnostics, and guiding users to solutions to restore operations quickly.

Ideal candidates will have a high school diploma, at least one year of help desk experience, and strong English communication. A customer-oriented, calm approach is essential for success in this position.

Qualifications

High school diploma or equivalent.
One year of experience as a help desk technician or related customer support role.
Working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements to procedures.