Temporary Hurricane Contact Center Agent

MCI; Wyoming; Remote; USD 10,000 - 60,000; Part time

Job summary

MCI is seeking a Temporary Hurricane Contact Center Agent to support disaster relief efforts. This entry-level, part-time remote position involves assisting customers with inquiries and enhancing their experience during challenging times. Ideal candidates are motivated, possess excellent communication skills, and are adaptable in a fast-paced environment.

Benefits

Competitive pay

Health benefits

Retirement options

Paid time off

Opportunities for growth

Qualifications

• Must be 18+ years old.
• Typing speed of 20+ WPM required.
• Reliable with good attendance.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction appropriately.

Skills

Communication

Customer service orientation

Problem-solving

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We enhance the customer experience by providing solutions to simple requests, applying customer service techniques, and learning our account management systems during a challenging time. Specific tasks include:

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidates should be confident, engaged, team-oriented, dedicated, and bring a positive attitude daily.

Qualifications

All positive, driven applicants are encouraged to apply. Ideal candidates are motivated, dedicated, and possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Ability to troubleshoot and resolve customer issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service orientation (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Team-oriented and adaptable to fast-paced environments
• Strong interpersonal skills

Conditions of Employment

Must be authorized to work in the job location. Willingness to undergo background/security checks and drug screening. Job contingent on results.

Compensation & Benefits

We offer competitive pay, incentives, health benefits, retirement options, paid time off, and opportunities for growth. Our environment supports work-life balance, team engagement, and professional development.

Physical Requirements

The role involves sedentary work, operating computers and office equipment, with occasional movement. Ability to lift up to 40 pounds may be required.

Additional Policies

We provide reasonable accommodations under ADA, promote diversity and equality, and do not discriminate based on protected characteristics. All employment decisions are merit-based.

About MCI

MCI helps clients improve CX and DX through innovative solutions, including BPO, staff augmentation, and IT services. Recognized as a fast-growing company, MCI operates multiple facilities across North America and globally, employing over 10,000 staff.

This description provides a general overview. Duties and responsibilities may change, and employment is at-will. The employer reserves the right to revise this description at any time.