Temporary Hurricane Contact Center Agent

Mass Markets; Wyoming; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Business Process Outsourcing is seeking a Temporary Hurricane Contact Center Agent to assist customers during disaster relief efforts. This remote position offers flexible shifts and competitive pay, requiring strong communication skills and a customer service orientation. Ideal candidates will be reliable team players with the ability to multi-task effectively.

Benefits

Paid time off

Incentives

Health coverage

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Supportive work environment

Qualifications

• Must be 18 years or older.
• Excellent written and oral communication skills.
• Typing speed of 20+ words per minute.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction appropriately.

Skills

Communication

Customer Service Orientation

Multi-tasking

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience during a difficult time
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Reliable with good attendance
• Customer service orientation (empathetic, responsive, patient)
• Ability to multi-task and stay focused
• Team player with a positive attitude

Compensation and Benefits

We offer competitive pay based on experience, along with benefits such as paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

This is a largely sedentary role requiring the use of a computer and phone. Candidates must be authorized to work in the country, willing to undergo background and drug screening, and adhere to all company policies including equal opportunity and reasonable accommodations.