Temporary Hurricane Contact Center Agent

MCI; Richmond (VA); Remote; USD 10,000 - 60,000; Part time

Job summary

MCI is seeking a Temporary Hurricane Contact Center Agent to assist customers during disaster relief efforts. This part-time, remote position requires excellent communication skills and the ability to thrive in a fast-paced environment. Ideal candidates are motivated, reliable, and able to multi-task effectively. Compensation includes hourly pay plus bonuses, with various benefits available.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Paid training

Qualifications

• Be 18 years or older.
• Possess excellent communication skills.
• Type 20+ words per minute accurately.

Responsibilities

• Assist customers with service inquiries and improve customer experience.
• Utilize service techniques and escalate dissatisfaction appropriately.
• Bring a positive attitude and be a team player.

Skills

Communication

Troubleshooting

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do?

Assist customers with service inquiries, learn common requests and solutions, improve customer experience, utilize our service techniques and systems, and escalate dissatisfaction appropriately. Bring a positive, enthusiastic attitude and be a team player dedicated to providing excellent service during challenging times.

Candidate Qualifications

All positive, motivated applicants are encouraged to apply. Ideal candidates will:

• Be 18 years or older
• Have a high school diploma or equivalent
• Possess excellent communication skills
• Type 20+ words per minute accurately
• Have basic knowledge of Microsoft Office and Windows
• Be reliable with good attendance and punctuality
• Be able to troubleshoot and resolve customer issues
• Be empathetic, patient, and responsive
• Be able to multi-task and stay focused
• Thrive in a fast-paced, changing environment

Conditions of Employment

Must be authorized to work, willing to submit background/security checks and drug screening. Contingent on investigation results.

Compensation & Benefits

Starting pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability, life insurance, career growth, paid training, and a casual work environment. Specific benefits may vary by location.

Physical Requirements

Primarily sedentary work involving sitting/standing for long periods, using computers and office equipment. May occasionally move or exert force up to 40 pounds.

Equal Opportunity & Accommodation

We provide reasonable accommodations per ADA and are committed to a diverse, discrimination-free workplace. All employment decisions are based on merit and qualifications.

About MCI

MCI offers industry-leading solutions in customer experience, digital transformation, and business process outsourcing, with multiple global locations and a focus on innovation and growth.