Temporary Hurricane Contact Center Agent

Mass Markets; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

Mass Markets is seeking a Temporary Hurricane Contact Center Agent to assist customers during disaster relief efforts. This remote position requires excellent communication skills, a high school diploma, and the ability to multi-task in a fast-paced environment. Benefits include PTO, health coverage, and career growth opportunities.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Disability and life insurance

Paid training

Supportive work environment

Qualifications

• Must be 18 years or older.
• Excellent communication skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Improve the customer experience during disaster response.
• Utilize service techniques and systems.

Skills

Communication

Customer service

Multi-tasking

Empathy

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at Mass Markets

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience during disaster response
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Customer service-oriented, empathetic, patient
• Ability to multi-task and adapt in a fast-paced environment

Compensation and Benefits

Starting compensation is based on experience. Benefits include PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

This role is largely sedentary, requiring long periods of sitting and computer use. Must be authorized to work, willing to undergo background checks, drug screening, and comply with all employment policies.

Equal Opportunity Statement

MCI values diversity and is committed to providing a discrimination-free workplace. We consider all applicants regardless of age, race, gender, disability, or other protected characteristics.