Temporary Hurricane Contact Center Agent

MCI; Montgomery (AL); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Temporary Hurricane Contact Center Agent, where you will play a vital role in disaster relief efforts. This remote, part-time position offers the chance to enhance customer experiences during challenging times. You will assist clients with inquiries, utilize customer service techniques, and learn account management systems. Ideal candidates are motivated, reliable, and possess strong communication skills. Enjoy a collaborative environment with competitive pay and opportunities for growth while making a meaningful impact in your community.

Benefits

Paid time off

Health coverage

Retirement plans

Disability insurance

Life insurance

Career growth opportunities

Paid training

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Excellent communication and customer service skills are essential.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues appropriately.

Skills

Excellent communication skills

Typing speed of 20+ WPM

Basic knowledge of Microsoft Office

Conflict resolution skills

Customer service orientation

Multi-tasking skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We enhance the customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques, and learning our account management systems to assist during challenging times.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidates should be confident, engaged, team players, and bring a positive attitude daily.

Qualifications

We encourage all positive, motivated applicants to apply. Ideal candidates should possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Basic understanding of Windows OS
• Reliability with good attendance and punctuality
• Ability to troubleshoot and follow up on issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service orientation (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Strong team and customer focus
• Ability to adapt in a fast-paced, changing environment
• Interpersonal skills to build relationships

Conditions of Employment

Must be authorized to work in the job location. Willingness to submit to background/security checks and drug screening. Contingent on these results.

Compensation & Benefits

We offer competitive pay, incentives, and benefits including paid time off, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, collaborative environment. Specific benefits may vary by location.

Physical Requirements

This role involves mostly sedentary work, operating computers and office equipment, with occasional movement around the office. Ability to lift up to 40 pounds may be required.

Additional Policies

We provide reasonable accommodations under ADA and promote a diverse, inclusive workplace free from discrimination and harassment. All employment decisions are based on merit and qualifications.