Temporary Hurricane Contact Center Agent

MCI; Jackson (MS); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals for the Temporary Hurricane Contact Center Agent role. This part-time, remote position plays a crucial role in disaster relief efforts, where you will assist customers with inquiries and enhance their experience during challenging times. Ideal candidates should possess excellent communication skills, a positive attitude, and the ability to work effectively in a team. With a focus on customer service excellence, this role offers flexible hours and the opportunity to make a meaningful impact. Join a supportive environment that values diversity and provides growth opportunities.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Disability insurance

Life insurance

Paid training

Career growth opportunities

Qualifications

• Must be 18+ years old and possess a high school diploma or equivalent.
• Excellent communication and typing skills are essential.
• Reliability and good attendance are crucial.

Responsibilities

• Assist customers with service inquiries and enhance their experience.
• Utilize service techniques and escalate issues appropriately.
• Learn common requests and solutions effectively.

Skills

Excellent communication skills

Typing speed of 20+ WPM

Conflict resolution skills

Problem-solving skills

Customer-oriented

Multi-tasking skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We improve the customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques, and learning our account management systems during a challenging time. Responsibilities include:

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

You should be confident, engaged, a team player, and bring a positive attitude daily.

Candidate Qualifications

All positive, driven applicants are encouraged to apply. Ideal candidates are motivated, dedicated, and possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliability with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Conflict resolution, problem-solving, negotiation skills
• Customer-oriented (empathetic, patient)
• Multi-tasking and self-management skills
• Team orientation and adaptability in fast-paced environments
• Strong interpersonal skills

Conditions of Employment

Must be authorized to work in the country, willing to undergo background/security checks and drug screening, with contingencies based on results.

Compensation and Benefits

We offer competitive pay based on experience, along with benefits like PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements & Accommodations

This role is largely sedentary, involving sitting/standing for long periods, using computers and phones. Reasonable accommodations are available per ADA guidelines.

Diversity & Equality

We promote a diverse, inclusive workplace, free from discrimination and harassment, and provide accommodations for qualified applicants with disabilities.

About MCI

MCI creates innovative CX and DX solutions, supporting clients with BPO, staff augmentation, contact center services, and IT needs. Recognized for rapid growth, MCI operates multiple facilities across North America and beyond, employing over 10,000 people.

Additional Information

This job description provides a general overview and is not exhaustive. Employment may be terminated or roles changed at any time. MCI values diversity and equal opportunity in employment.