Temporary Hurricane Contact Center Agent

MCI; Indianapolis (IN); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Temporary Hurricane Contact Center Agent, providing crucial support during disaster relief efforts. This part-time, remote role allows you to enhance customer experiences by applying your communication skills and problem-solving abilities. You'll assist customers with inquiries, learn service techniques, and contribute to a supportive team environment. With flexible hours and a focus on personal growth, this opportunity is perfect for motivated individuals looking to make a difference. Experience a rewarding career while working from the comfort of your home.

Benefits

PTO

Health coverage

Retirement plans

Paid training

Supportive environment

Qualifications

• Must be 18+ years old and have a high school diploma.
• Excellent communication and problem-solving skills are essential.
• Basic knowledge of Microsoft Office required.

Responsibilities

• Assist customers with service inquiries and enhance their experience.
• Utilize service techniques and systems effectively.
• Escalate dissatisfaction appropriately when necessary.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Typing speed of 20+ WPM

Basic Microsoft Office knowledge

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. Committed to excellence and innovation, we are a trusted industry partner.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We seek agents to respond to disaster relief efforts on a temporary, remote basis. Candidates will be contacted as needed. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. Applicants must complete an application, screening questions, and a brief pre-employment test on our careers page.

Responsibilities

What does a Hurricane Relief Agent do? We enhance customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques and learning our account management systems during challenging times.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience
• Utilize service techniques and systems
• Escalate dissatisfaction appropriately

Agents should be confident, engaged, team-oriented, positive, and enthusiastic daily.

Candidate Qualifications

All motivated applicants are encouraged to apply. Ideal candidates are dedicated, highly motivated, and possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic Microsoft Office and Windows knowledge
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service orientation (empathetic, responsive, patient)
• Ability to multi-task, focus, and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Interpersonal skills to build relationships

Conditions of Employment

Must be authorized to work in the location. Willing to undergo background/security checks and drug screening. Employment contingent on results.

Compensation & Benefits

We offer competitive pay based on experience, with benefits including PTO, bonuses, health coverage, retirement plans, disability and life insurance, career growth, paid training, and a supportive environment. Specific benefits vary by location.

Physical Requirements

Primarily sedentary work involving sitting/standing for long periods, using computers, phones, and office equipment. Occasional movement and lifting up to 40 lbs may be required.

Reasonable Accommodation & Diversity

We provide accommodations per ADA and promote a diverse, inclusive workplace free from discrimination and harassment. All employment decisions are merit-based, respecting legal protections.

About MCI

MCI creates industry-leading solutions for CX and DX challenges, including BPO, staff augmentation, contact center services, and IT services. Recognized as a top growth company, MCI operates globally with multiple subsidiaries and employs over 10,000 professionals.

Disclaimer

This description provides a general overview; duties and qualifications may vary. Employment is at-will, and the company reserves the right to revise this description.