TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton; Mount Pleasant (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading global hospitality company seeks a TEMPORARY Guest Services Agent for the Embassy Suites Charleston Harbor Mt. Pleasant. The role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional guest experiences. Ideal candidates should possess strong customer service skills and a commitment to hospitality.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to handle cash and process payments.
• Knowledge of hotel operations and local attractions.

Responsibilities

• Greet guests and complete the registration process.
• Assist with check-out and handle payments.
• Respond to guest inquiries and resolve issues.

Skills

Customer Focus

Adaptability

Dependability

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's ongoing efforts to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, ensuring rooms and services are accurately billed, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
3. Having thorough knowledge of hotel information including room categories, rates, packages, promotions, and local area attractions, and responding to guest questions and inquiries.
4. Using up-selling techniques to promote hotel services and maximize room occupancy.
5. Responding to guest inquiries and requests promptly and courteously, resolving issues, and negotiating solutions to ensure guest satisfaction.
6. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. Our Team Members embody our core Values:

• Hospitality - Delivering exceptional guest experiences
• Integrity - Doing the right thing always
• Leadership - Leading in our industry and communities
• Teamwork - Collaborating effectively
• Ownership - Taking responsibility for actions and decisions
• Now - Operating with urgency and discipline

We also value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences worldwide, driven by our vision "to fill the earth with the light and warmth of hospitality." Our Team Members are central to creating these remarkable experiences every day.

Job Details:

• Position: Guest Services, Operations, and Front Office
• Title: TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant
• Location: Not specified
• Requisition ID: HOT0BMXE

Hilton is an Equal Opportunity Employer, welcoming applicants regardless of background or status.