TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Global in; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent for their Embassy Suites Charleston Harbor location. The role involves greeting guests, managing check-ins and check-outs, and ensuring a high-quality guest experience. Candidates should possess strong customer service skills and the ability to handle guest inquiries and complaints effectively.

Qualifications

• Strong communication skills and customer service orientation.
• Ability to handle guest complaints and ensure satisfaction.
• Knowledge of hotel services and local area.

Responsibilities

• Greeting and registering guests, ensuring an outstanding guest experience.
• Assisting guests with check-out and handling payments.
• Using up-selling techniques to promote hotel services.

Skills

Customer Focus

Dependability

Adaptability

Job description

TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant (Finance)

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring an outstanding guest experience and supporting financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, handling foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy.
• Responding to guest inquiries and requests promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, renowned for innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences.
• Integrity - doing the right thing always.
• Leadership - leading in our industry and communities.
• Teamwork - working collaboratively.
• Ownership - taking responsibility for actions and decisions.
• Now - operating with urgency and discipline.

Additionally, we seek attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global hospitality leader, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, we have provided travelers with excellent service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to creating memorable experiences worldwide.