TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Charleston; Mount Pleasant (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Temporary Guest Service Agent to join their team in Mount Pleasant. This role involves greeting and registering guests, assisting with check-outs, and providing exceptional customer service. Candidates should embody Hilton's core values and possess strong customer focus and adaptability.

Qualifications

• Demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Responsibilities

• Greet guests and complete registration, ensuring accurate billing and handling payments.
• Promote hotel services and facilities to maximize occupancy.
• Respond to guest requests and resolve issues promptly.

Skills

Customer Focus

Dependability

Adaptability

Job description

Temporary Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Join to apply for the Temporary Guest Service Agent role at Embassy Suites by Hilton Charleston Harbor Mt. Pleasant.

Job Overview

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability.

Responsibilities

1. Greet guests and complete registration: input and retrieve information, confirm details, assign rooms, code electronic keys, promote marketing, provide welcome packets, and assist with luggage if needed.
2. Assist with check-out: ensure accurate billing, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates.
3. Knowledge of hotel offerings: understand room categories, rates, packages, promotions, and local area information to answer guest inquiries.
4. Upselling: promote hotel services and facilities to maximize occupancy.
5. Respond to guest requests and complaints: resolve issues promptly and efficiently, conduct research if needed.
6. Message handling: receive, input, retrieve, and relay messages to guests.

Qualifications and Attributes

We value demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Additionally, key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Working at Hilton

Hilton offers a global network of hotels and resorts, dedicated to exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to this mission.