Temporary - Financial Counselor

salinasvalleyhealth; Salinas (CA); On-site; USD 41,000 - 49,000; Full time

Job summary

Salinas Valley Health in Salinas, CA is seeking a Temporary Financial Counselor in the Patient Financial Services department. You will evaluate patients' ability to pay bills, arrange payment plans, and pursue collections when needed, while offering alternatives to finance hospitalization.

The role involves processing documents, handling inquiries, and liaising with third-party payors to optimize payment outcomes.

Qualifications

• Experience in patient billing or collection within a healthcare setting.
• Familiarity with medical terminology and coding concepts.
• Ability to operate computer systems and manage electronic records.
• Knowledge of government programs related to patient assistance.

Responsibilities

• Evaluates patient's ability to pay bills and arranges payment schedules.
• Follows up with responsible parties for non-payment of bills.
• Provides patients with alternatives to finance hospitalization.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Maintains records and files account transactions.

Skills

Collections experience

Medical terminology

Computer experience

General billing

Governmental program knowledge

Education

High school diploma or GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department: Patient Financial Services

Temporary Financial Counselor

Position Type: Temporary - Agency Assignment 3-6 months assignment

Schedule: Full Time - Monday-Friday 8:00am - 4:30pm

Job Description

• Works under the supervision of the Business Services Coordinator. Evaluates patient's ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Performs other duties as assigned.
• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.
• Follows up with responsible parties and third-party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• To be vigilant of co-members desk when vacant.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned.

Education: Work requires knowledge generally acquired through a high school education or GED.

Licensure: None.

Experience: One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Pay Range: The hourly rate for this position is $29.47 - $35.47. The range displayed on this job posting reflects the target for new hire salaries for this position

Job Specifications

• Union: NUHW
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!