Temporary Eviction Prevention Case Manager

Socket.dev; Seattle (WA); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employee Assistance Program

Public Transportation (ORCA) pass

401(k) Retirement Plan

Paid Time Off, Holidays

Night Shift Differential

Job summary

Chief Seattle Club is seeking an Eviction Prevention Case Manager to provide culturally competent housing case management to members and report to the Housing Program Manager. The role requires in-person meetings, intake processing, and coordination with partnering agencies.

The position emphasizes serving homeless and low-income AI/AN communities, maintaining a large caseload, and safeguarding confidentiality while applying trauma-informed practices.

Qualifications

• Bachelor’s degree in related field or equivalent working experience.
• One year of case management or closely related experience.
• Experience with Native communities or strong awareness of Native culture.
• Valid Driver’s License.

Responsibilities

• Provides coordinated services with multiple Chief Seattle Club partnering agencies; meet performance objectives.
• Maintain a regular caseload of about 30 households with annual goal of 100 served.
• Provide utility assistance by managing subsidies and enrolling households in city programs.
• Track budgets, prepare deliverables, and compute numbers accurately.
• Conduct initial intakes for incoming members and establish housing plans.
• Maintain confidential, accurate documentation and progress notes.
• Communicate changes to CSC personnel and adjust services as needed.
• Speak directly with landlords on rental issues and manage tense conversations.

Skills

Case management

Communication skills

Cultural competency

Relationship building

Education

Bachelor’s degree in related field

Tools

HMIS/Clarity

Job description

JOB DESCRIPTION

Job Title: Eviction Prevention Case Manager

Effective Date: 6/16/26

Reports to: Housing Program Manager

Pay Range: $30.68 - $37.29

Status: Full Time Part Time Regular Temporary

FLSA: Exempt Non-Exempt

Job Summary:

This Eviction Prevention Case Manager position is a key member of the Chief Seattle Club team, responsible for providing culturally competent housing case management to our members. This position will report directly to the Housing Program Manager and requires sensitivity to the needs of homeless and low-income American Indians.

The Case Manager works with residents facing eviction due to rental arears, or needing assistance with utility payments The case manager position requires in-person meetings with members, application processing, and property management coordination. The Case Manager will work with residents on any barriers they may have that is preventing them from acquiring and keeping a permanent home

This position requires excellent oral and written/communication skills, and the ability to prioritize and manage a large caseload. Must work efficiently under pressure and creatively to resolve issues that arise. This position represents the organization with confidence and professionalism.

Goals and objectives are established and evaluated by the Housing Program Manager. Changes to the job description may happen at any time according to the needs of the organization.

Essential Job Functions:

• ProvidescoordinatedserviceswithmultipleChiefSeattleClubpartneringagencies. Expected to meet program performance objectives and productivity standards.
• TheEvictionPreventionCaseManagerwillhavearegularcaseloadof30households, many will cycle offthrough the year,so the yearly expectationofhouseholds served is 100 providing short-term and medium-term assistance based on individual household needs.
• Provideutilityassistancebymanagingsubsidiesandenrollingeligiblehouseholdsinto the City of Seattle’s utility discount program.
• Able to multi-taskand keep trackofevictionprevention andutilityassistance budgets; excelefficient,Worddocumentefficientfordeliverables,andproficientwithcomputing numbers.
• Providesinitial intakesforincomingmembersasneeded.
• Determines member’s/client’s strengths and needs by establishing a safe trusting relationship with members/clients and CSC partnering agencies; assist in establishing a goal-oriented Individual Housing Plan.
• Maintains continuity of care by communicating changes in member condition to all relevantCSCpersonnel;documentingchangesandserviceplanevents;monitoring progress toward housing goals and adjusting services as required.
• Establishes a compassionate and respectful environment by practicing good communicationskills;keepingmemberinformationconfidential;conductingselfin professional manner.
• Maintainandupdatedetail&progressnotes,advocacywhenneededandotherduties as assigned but the management team.
• Mustbewillingto speakdirectlywithlandlordsonallrentalissues.
• Mustbeabletoconfidentlyandcalmlyhandletensephoneconversationswitheither landlords or community members.
• Maintain active engagement in promoting a safe work environment by following safety procedures and participating in required safety trainings relevant to their role.
• Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings.
• Otherjob-relateddutiesasassignedbyHousing ProgramManager.

Non-Essential Job Functions:

• Attends and participates in CSC training, staff meetings, and monthly CSC partners meeting.
• Completes projects and tasks as assigned by Housing Program Manager as needed.

Knowledge, Skills and Abilities Required:

Education: Bachelor’s degree in related field, or equivalent working experience

Experience:

• One year working in high-risk/at-risk populations but any experience with at risk/vulnerable populations is a plus
• One-year case management or closely related position experience
• Has experience with Native communities and/or strong awareness of Native culture.

Licenses/Certifications: Valid Drivers License

Technical Skills & Competencies:

• Capable of compiling and reporting monthly data and statistics to support program evaluation and board reporting.
• Accurately maintains documentation in client tracking systems such as HMIS/Clarity or agency-specific platforms, ensuring compliance and data integrity.
• Maintains secure and well-organized resident files, both physical and digital, in accordance with confidentiality standards.
• Excellent typing, verbal, written and communication skills.
• Proficient in Microsoft applications (Outlook, Word, Excel).
• Proficient calculation abilities

Soft Skills:

• Engages respectfully with landlords and community members, even in high-stress situations.
• Maintains professionalism and empathy during tense conversations.
• Helps foster a safe, healing, and culturally sensitive environment.
• Willingly supports move-ins/move-outs and collaborates across roles.
• Applies basic intervention skills and housing knowledge to manage unexpected situations.
• Brings a team-building mindset and positive leadership energy.
• Handles complaints with patience and a solution-focused approach.
• Respects and understands the needs of people experiencing homelessness or poverty, especially within Indigenous communities.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, be able to read and write documents in hard and electronic copy, have the physical strength and agility to handle routine office tasks and machinery. Travel may be required for certain employees depending on location. This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.

Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self‑care when working indirectly or directly with clients. Mental health care referrals for employees is Available

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Benefits Summary:

Full-time employee benefits package includes:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement