Temporary Digital Banking Support – Onsite Tacoma

Heritage Bank NW; Tacoma (WA); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Sick time accrual

Employee Assistance Program

Résumé du poste

Heritage Bank NW seeks a Digital Banking Support Specialist for a temporary, full-time assignment in Tacoma, WA. You will handle daily operational tasks, respond to inquiries, and ensure compliance with policies to mitigate risk. Typical hours are 8:00 a.m. to 5:00 p.m., Monday–Friday, with flexibility for training or coverage.

The role is fully onsite in Tacoma, offering 401(k) with match, sick time accrual, and Employee Assistance Program. Base hourly range is $20.50–$25.00.

Qualifications

• High School Diploma or equivalent; business or accounting coursework preferred.
• 1+ year recent customer service, data entry, clerical experience.
• Experience in Electronic/Digital Banking and Online Banking systems preferred.
• Ability to communicate clearly in English and maintain confidentiality.
• Attention to detail, multitasking, and ability to handle sensitive information.

Responsabilités

• Respond to internal and external inquiries via Jira, email, phone or in person.
• Protect confidentiality of customer financial data during requests and transactions.
• Set up and maintain online banking for business and RDC customers.
• Provide remote and telephonic troubleshooting and support for online banking.
• Reconcile general ledger and bank control accounts timely and accurately.
• Collaborate with team and cross-train across department responsibilities.

Connaissances

Customer service

Data entry

Office administration

Electronic banking

Online banking

Regulatory compliance

MS Office

Jira

Communication

Confidentiality

Formation

High School Diploma

Outils

Jira

MS Office

Description du poste

Heritage Bank NW seeks a Digital Banking Support Specialist for a temporary, full-time assignment in Tacoma, WA. You will handle daily operational tasks, respond to inquiries, and ensure compliance with policies to mitigate risk. Typical hours are 8:00 a.m. to 5:00 p.m., Monday–Friday, with flexibility for training or coverage.

The role is fully onsite in Tacoma, offering 401(k) with match, sick time accrual, and Employee Assistance Program. Base hourly range is $20.50–$25.00.