Onsite Digital Banking Support Specialist - Temp (Tacoma)

Heritage-Bank; Tacoma (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Sick time

Employee Assistance Program

Job summary

Heritage Bank is seeking a temporary Digital Banking Support Specialist to join our Digital Services team in Tacoma, WA. The role runs Nov 2026 through Oct 2027 with typical hours 8:00 a.m. to 5:00 p.m. Monday–Friday, onsite at our Tacoma location.

You will handle inquiries, support online banking users, maintain data confidentiality, and assist with reconciling accounts while ensuring compliance with policies and procedures. 401(k) match, sick time, and EAP are included.

Qualifications

• High School diploma or equivalent.
• 1+ year customer service, data entry, clerical and/or office support experience.
• Experience in Electronic/Digital Banking and Online Banking preferred.
• Ability to provide accurate, timely information to customers and maintain composure.
• Clear communication skills and ability to read, write, speak English well.

Responsibilities

• Researches and responds to internal and external inquiries via Jira, email, phone or in person.
• Protects confidentiality of customer financial data.
• Sets up and maintains online banking and Business RDC customers.
• Provides technical support to online banking customers remotely or by phone.
• Reconciles general ledger and bank control accounts.
• Willing to share responsibilities and cross-train within the department.

Skills

Customer service

Data entry

Communication

Time management

Attention to detail

Education

High School diploma

Accounting/business coursework

Tools

Jira

MS Office

Job description

Heritage Bank is seeking a temporary Digital Banking Support Specialist to join our Digital Services team in Tacoma, WA. The role runs Nov 2026 through Oct 2027 with typical hours 8:00 a.m. to 5:00 p.m. Monday–Friday, onsite at our Tacoma location.

You will handle inquiries, support online banking users, maintain data confidentiality, and assist with reconciling accounts while ensuring compliance with policies and procedures. 401(k) match, sick time, and EAP are included.