Temporary Day Service Supervisor

Goodwill NYNJ; New York (NY); On-site; USD 52,000 - 78,000; Part time

Job summary

Goodwill Industries of Greater New York and Northern New Jersey, Inc. seeks a Day Service Supervisor for an interim position at Mission Services/Day Services/Jamaica Project Discovery/PossibilitieS.

The role reports to the Program Manager and involves leading rehabilitation staff and ensuring program compliance. Responsibilities include coordinating schedules, maintaining documentation, and coordinating with transportation and QA to ensure quality services for individuals with varied needs.

Qualifications

• Bachelor degree in related field or equivalent work experience.
• One year of work experience in mental health, vocational rehabilitation, or case management preferred.
• Strong interpersonal and written communication skills.
• Ability to handle multiple tasks with strong organizational and time-management skills.

Responsibilities

• Complete required documentation (Life Plans, Monthly Case Notes, Person Centered Plans, Prevocational Assessments, DDP1s, Incident Reports) within required timeframes.
• Ensure monthly attendance goals are met and prepare attendance reports for the Program Manager.
• Engage individuals in Person Centered Planning and develop Staff Action Plans and Employment Plans.
• Create group and individual monthly schedules considering each individual's goals, needs, and skills.
• Provide oversight and discipline for Rehabilitation Technicians and Direct Support Professionals; participate in life plan meetings.

Skills

Interpersonal communication

Organizational skills

Time management

Written communication

Independent work

Problem solving

Education

Bachelor degree in related field

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

This is strictly an interim position

Job Description Form

Position Title

Day Service Supervisor

Location

Mission Services/Day Services/Jamaica Project Discovery/PossibilitieS

Reports To

Program Manager

Cost Center

Various

General Purpose

In a few brief sentences summarize the primary duties and responsibilities.

Essential Functions

Describe the intrinsic job duties that define the core responsibilities of the job.

1. Complete required documentation (including Life Plans, Monthly Case Notes, Person Centered Plans, Prevocational Assessments, DDP1’s, Incident Reports, and other required documentation) to funding source and oversight agency standards within specified timeframes.
2. Ensure Individual's on caseload and in program meet monthly attendance goals. Prepare monthly attendance report for Program Manager.
3. Engage each individual in Person Centered Planning. Use their Person Centered Plan and feedback as the basis for developing Staff Action Plans, Employment Plan, Goals, Staff Supports & Services.
4. Create group & individual monthly schedule. Each individual's goals, interests, needs, and skills must be taken into account when developing the schedules. * Supervisor is required to ensure schedule development if Senior Technician is not assigned.
5. Solicit feedback, observations, insights, & recommendations from the individual, Rehabilitation Technicians, & Job Developer regularly on individual's progress & changes to make to schedules & Staff Action Plan/Employment Plan.
6. Ensure Person Centered Planning and Practices are carried out with Habilitation Specialists and Direct Support Professionals for all program participants.
7. Responsible for submitting & balancing Petty Cash reports, tracking Metro Card distribution & reconciliation, submitting monthly transportation reimbursements, and conducting monthly fire drills at offsite locations. *Supervisor must fulfil this is Senior Technician is not assigned.
8. Visit hub sites & volunteer / internship sites to supervise activities, evaluate individual's progress, and monitor the quality of services/ activities and interactions between Rehabilitations Technicians and individuals.
9. Responsible for ensuring Rehabilitation Technicians provide daily services as written in the individual's Habilitation Plan and accurately enter time & attendance and services provided to individual's on a daily basis.
10. In accordance with OPWDD and agency requirements modifies his / her own communication to ensure understanding & respect when interacting with individuals; including modifying tone of voice and use of verbal & nonverbal techniques to meet the individual's communication needs.
11. Exercises good judgment and discretion in all communications and when making decisions that impact individuals, the group of individuals, and / or in crisis situations.
12. Demonstrates the following desirable professional qualities: Professional demeanor follows punctuality & attendance policies, reliability, readily adapts to changes in work assignments, good communication skills, and pleasantness.
13. For Prevocational Services, develop & support the Individual's skills to help the Individual meet the productivity expectations of the work place.
14. Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and internship / volunteer sites. - Professionalism and Leadership goal
15. Recruitment of appropriate individuals into program, by doing outreach to Schools, Transition Coordinators, MSC’s etc. in order to maintain appropriate number of clients in program.
16. Liaise and troubleshoot with Transportation Company.
17. Participate in annual Life Plan meeting s.
18. Provide oversight, guidance and discipline for rehabilitation techs.
19. Responsible for hiring and disciplinary actions when needed.
20. Works directly with QA dept. to ensure adherence to maintaining charts in audit ready condition.
21. Responsible for uploading and working with CHOICES & IRMA.
22. Responsible for ADP T&A Supervisor.
23. Responsible for submitting requisitions in D35 * New Line combining all ADMIN assignments.
24. Responsible for overall site operations and safety.
25. Other duties as needed or required.

Qualifications/Basic Job Requirements

Education: Bachelor degree from an accredited school in related field preferred and/or combination of related work experience.

Experience: One year of work experience in mental health, vocational rehabilitation, or case management preferred.

Skills: Strong interpersonal & communication skills. Strong organizational and time-management skills. Ability to handle multiple tasks simultaneously and prioritize demands. Facility with written communication. Ability to work independently with minimal supervision. Flexible and open to new ideas. Approaches problems in a solution oriented manner. Avoids making assumptions about individuals abilities and motivation. Deals with confidential information and issues using discretion and judgment.

Scope of Responsibility & Positions Supervised

Where applicable descri bes level of authority, decision making discretion,consequences of actions,supervisoryand fiscal responsibility. Provide metrics where possible. Level of supervision received.

• Supervise Rehabilitation Specialists and Direct Support Professionals’ implementation of schedules & services. Provide support and training on how to positively interact with individuals.
• Address performance issues with Rehabilitation Technicians including punctuality, absences, communication issues and relate any issues to Supervisor. Create Performance Improvement Plans when necessary.
• Responsible for the staff development of Rehabilitation Specialists and Direct Support Professionals.
• Maintain Fiscal Stability in the program and units of service.

Special Working Conditions

• Frequent travel & field work within the boroughs.
• Attendance at Individual's meetings that may occur in the evenings and / or at off site locations.
• Onsite required