Day Service Supervisor

Access: Supports for Living; New York (NY); On-site; USD 52,000 - 56,000; Full time

Job summary

Access: Supports for Living in New York City is seeking a Day Services Supervisor to lead programming for individuals served, supervise Direct Support Professionals, and ensure compliance with state and federal requirements. The role emphasizes person-centered programming and community integration.

The position is full-time, on-site in Howard Beach, Queens, with daytime hours Monday through Friday. A supervisory background and relevant education are required, with a focus on accountability,

Qualifications

• Bachelor’s Degree or RN and one year supervisory experience in the field; or an Associate’s Degree with two years supervisory experience; or five years of related population experience with two years supervisory experience preferred.

Responsibilities

• Develop, coordinate and implement program goals with the Day Services Team Leader.
• Provide supervision and coaching to Direct Support Professionals.
• Maintain up-to-date program records and ensure compliance with agency and regulatory requirements.
• Plan and co-facilitate staff meetings and staff development.
• Ensure HIPAA compliance and proper reporting of incidents and training.

Skills

Communication skills

English proficiency

Confidentiality

Interpersonal skills

Multitasking

Analytical thinking

Independent work

PC & Email proficiency

Driver's license

Education

Bachelor’s Degree or RN

Associate’s Degree with 2 years supervisory experience

Minimum 5 years experience with related population and 2 years supervisory

Job description

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll Be Part Of a Team That Is

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location:

Howard Beach, Queens NY

Pay Rate:

$26.00/hr.

Hours:

Monday-Friday 10am - 7pm (40 hrs.) + 1 hr. unpaid lunch

No Weekends!

Overview Of Primary Responsibilities

Reporting to the Day Services Team Leader, the Day Services Supervisor is responsible for developing and implementing programming that is challenging, inspiring, and in-line with the valued outcomes of the individuals who receive services. Programming should be person-centered, foster community integration, and focus on skill acquisition and, or retention while remaining compliant to agency, state, and federal requirements. This is a management position that provides supervision to the Direct Support Professionals in the program.

Essential Duties And Responsibilities

The duties and responsibilities of the Day Services Supervisor include, but are not limited to the following:

• Works with the Day Services Team Leader to develop, coordinate and implement program goals.
• The Day Services Supervisor will provide supervision utilizing the Direct Support Professional Core Competencies, JC Code of Ethics & Empowerment Strategies. Provide performance feedback to direct reports.
• Ensures that program records are up-to-date and current for each person enrolled in the service. Works with Care Coordinators to obtain and share documents to ensure complete and contemporaneous files.
• Prepares for and attends Life Plan and other team meetings, and utilizes the information gathered to develop Staff Action Plans and document meeting minutes.
• Provide role modeling, coaching and training to staff on the implementation of Habilitation Staff Action Plan and service documentation. Maintain records of in-service training and communicate any training needs to the Leadership Team.
• Works with the DSP SR, Direct Support Professionals (DSP’s) and individuals supported to develop and implement the daily schedule of activities.
• Provide support on the implementation of the Behavior Support Plan in coordination with the Behavior Clinician.
• Monitors the electronic health record (i.e., eVero) to ensure complete, accurate and timely complementation of service delivery as required.
• Monitors service delivery as required to ensure quality and adherence to NADSP Core Competencies, Code of Ethics, Staff Action Plan and Safeguards. Take correction actions as necessary and immediately notify Supervisor of concerns.
• Coordinate with Day Services Team Leader to ensure adequate staff coverage levels at all times. Provides coverage and performs direct support duties as needed.
• Works with the Day Services Team Leader to interview candidates.
• Creates and maintains a healthy and productive work environment by modeling positive behaviors that teach patience, professionalism, and teamwork.
• Works with Day Services Team Leader to plan and co-facilitate staff meetings.
• Follow and adhere to all agency and program policy and procedures, including HIPAA, Confidentiality, Accident / Incident Reporting, Corporate Culture Playbook and implementing the Corporate Compliance Plan and related policies and procedures, and reporting facility and/or program needs to the Supervisor.
• Completes special projects as requested by working independently and, or with other colleagues and staff.
• Actively participates in supervision for professional growth and development.
• Reports to work promptly and adhere to the assigned schedule.
• Complete all required initial and annual training as well as ongoing training to increase knowledge.
• Builds and maintains professional relationships with staff and colleagues.
• Attends department and agency meetings as requested.
• Maintains a valid NYS driver’s license in good standing and operates agency vehicles as needed.
• Perform other duties as requested/assigned.

Qualifications

• Good oral and written communication skills.
• Ability to read, write, speak and understand English.
• Ability to maintain confidentiality.
• Strong interpersonal, listening, communication and motivational skills.
• Good analytical ability with problem-solving and follow up.
• Ability to work independently and handle multiple tasks simultaneously.
• Proficiency in the use of a personal computer and appropriate software and E-Mail system.
• Valid driver’s license and the ability to operate an agency vehicle if needed.

EDUCATION And/or EXPERIENCE

• Bachelor’s Degree or Registered Nurse in a related field with minimum 1 year supervisory experience in the field.

OR

• Associates’ Degree in related field with a minimum 2 years supervisory experience in the field

OR

• Minimum 5 years experience with related population and minimum 2 years supervisory experience preferred
• Working knowledge of OPWDD regulations and payment standards as they pertain to Supplemental Day Habilitation, Community Habilitation, and Respite.

PHYSICAL DEMANDS

• Ability to perform the essential physical functions of the job including but not limited to the ability to stoop, lift, kneel, push, pull, reach, stand, walk, hear, listen, and communicate appropriately.

An Equal Opportunity Employer, including disability and Veterans