Day Service Supervisor

Goodwill NYNJ; New York (NY); On-site; USD 52,000 - 73,000; Full time

Job summary

Goodwill Industries of Greater New York and Northern New Jersey, Inc. seeks a Day Service Supervisor to oversee Habilitation Specialists and Direct Support Professionals in Harlem, NY.

You will coordinate services for up to 30 individuals with I/DD, implement person-centered planning, and ensure quality services across the program. The role requires a Bachelor’s degree or related experience, strong interpersonal skills, and the ability to manage multiple tasks with discretion.

Qualifications

• Bachelor degree in related field preferred and/or combination of related work experience.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize demands.
• Demonstrates discretion and judgment with confidential information.

Responsibilities

• Supervise Rehabilitation Specialists and Direct Support Professionals and ensure schedules are followed.
• Coordinate services for up to 30 individuals with I/DD and participate in person-centered planning.
• Complete required documentation (Life Plans, Monthly Case Notes, Plans, Assessments) on time.
• Visit sites and monitor service quality, safety, and interactions.
• Hire and discipline staff with oversight from QA and program management.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Independent work

Adaptable

Education

Bachelor's degree in related field

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description Form

Position Title: Day Service Supervisor

Location: Harlem, NY

Reports To: Program Manager

Cost Center: Various

General Purpose:

Provide direct supervision to Habilitation Specialists and/or Direct Support Professionals (Rehabilitation Technicians) in Community Prevocational and Day Habilitation Services for individuals with Intellectual and Developmental Disabilities. Coordinate & ensure service delivery for a case load of up to 30 individuals with I/DD. Additionally overseeing Habilitations Specialist’s implementing of Person-Centered Practices to the program in its entirety. The supervisor is responsible for engaging each individual in a Person-Centered Planning process to identify their goals and implement services and activities that will help the m achieve their highest level of independenc e while providing leadership to Habilitation Specialists and Direct Support Professions to ensure quality services through out program. Complete all required documentation efficiently & to employers & funding source's standards. The supervisor is responsible for coordinating group & individuals scheduling of activities and services, regularly visit program, volunteer sites and regularly complete assessments and/or updating Staff Action Plans.

Essential Functions:

1. Complete required documentation (including Life Plans, Monthly Case Notes, Person Centered Plans, Prevocational Assessments, DDP1’s, Incident Reports, and other required documentation) to funding source and oversight agency standards within specified timeframes.

2. Ensure Individual's on caseload and in program meet monthly attendance goals. Prepare monthly attendance report for Program Manager.

3. Engage each individual in Person Centered Planning.

4. Create group & individual monthly schedule. Each individual's goals, interests, needs, and skills must be taken into account when developing the schedules. * Supervisor is required to ensure schedule development if Senior Technician is not assigned.

5. Solicit feedback, observations, insights, & recommendations from the individual, Rehabilitation Technicians, & Job Developer regularly on individual's progress & changes to make to schedules & Staff Action Plan/Employment Plan.

6. Ensure Person Centered Planning and Practices are carried out with Habilitation Specialists and Direct Support Professionals for all program participants.

7. Responsible for submitting & balancing Petty Cash reports, tracking Metro Card distribution & reconciliation, submitting monthly transportation reimbursements, and conducting monthly fire drills at offsite locations. * Supervisor must fulfil this is Senior Technician is not assigned.

8. Visit hub sites & volunteer / internship sites to supervise activities, evaluate individual's progress, and monitor the quality of services/ activities and interactions between Rehabilitations Technicians and individuals.

9. Responsible for ensuring Rehabilitation Technicians provide daily services as written in the individual's Habilitation Plan and accurately enter time & attendance and services provided to individual's on a daily basis.

10. In accordance with OPWDD and agency requirements modifies his / her own communication to ensure understanding & respect when interacting with individuals; including modifying tone of voice and use of verbal & nonverbal techniques to meet the individual's communication needs.

11. Exercises good judgment and discretion in all communications and when making decisions that impact individuals, the group of individuals, and / or in crisis situations.

12. Demonstrates the following desirable professional qualities: Professional demeanor follows punctuality & attendance policies, reliability, readily adapts to changes in work assignments, good communication skills, and pleasantness.

13. For Prevocational Services, develop & support the Individual's skills to help the Individual meet the productivity expectations of the workplace.

14. Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and internship / volunteer sites. - Professionalism and Leadership goal

15. Recruitment of appropriate individuals into program, by doing outreach to Schools, Transition Coordinators, MSC’s etc. in order to maintain appropriate number of clients in program.

16. Liaise and troubleshoot with Transportation Company.

17. Participate in annual Life Plan meetings.

18. Provide oversight, guidance and discipline for rehabilitation techs.

19. Responsible for hiring and disciplinary actions when needed.

20. Works directly with QA dept. to ensure adherence to maintaining charts in audit ready condition.

21. Responsible for uploading and working with CHOICES & IRMA.

22. Responsible for ADP T&A Supervisor.

23. Responsible for submitting requisitions in D35 * New Line combining all ADMIN assignments.

24. Responsible for overall site operations and safety.

25. Other duties as needed or required.

Qualifications/Basic Job Requirements:

Education: Bachelor degree from an accredited school in related field preferred and/or combination of related work experience.

Experience: One year of work experience in mental health, vocational rehabilitation, or case management preferred.

Skills: Strong interpersonal & communication skills. Strong organizational and time-management skills. A ability to handle multiple tasks simultaneously and prioritize demands. Facility with written communication. A ability to work independently with minimal supervision. Flexible and open to new ideas. Approaches problems in a solution oriented manner. Avoids making assumptions about individuals' abilities and motivation. Deals with confidential information and issues using discretion and judgment.

Scope of Responsibility & Positions Supervised:

• Supervise Rehabilitation Specialists and Direct Support Professionals’ implementation of schedules & services. Provide support and training on how to positively interact with individuals. Meet with Rehabilitation Technicians and Peers weekly to discuss individuals’ goals and achievements and coordinate schedules.

• Address performance issues with Rehabilitation Technicians including punctuality, absences, communication issues and relate any issues to Supervisor. Create Performance Improvement Plans when necessary.

• Responsible for the staff development of Rehabilitation Specialists and Direct Support Professionals.

• Maintain Fiscal Stability in the program and units of service.

Special Working Conditions:

• Frequent travel & field work within the boroughs.

• Attendance at Individual's meetings that may occur in the evenings and / or at off site locations.

• Onsite required.

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