Temporary Customer Success Advocate

Labelmaster; Chicago (IL); On-site; USD 42,000 - 50,000; Part time

Benefits offered by this job

Pre-tax transit program

Sick leave eligibility after 30 days

Job summary

Labelmaster is seeking a Customer Service Advocate to support order management, product inquiries, and issue resolution from our Chicago office. In this role you will be a primary contact for customers and partner with Sales, Marketing, Product Management, and Manufacturing to ensure an outstanding experience.

The position is an in-office role in Chicago, IL for a 3-month assignment with hourly pay between $20 and $24.

Qualifications

• 2+ years of customer service experience.
• Strong communication and relationship-building skills.
• Experience with Microsoft Excel and Word.
• Detail-oriented with data entry accuracy.
• Ability to work on-site and collaborate with team.

Responsibilities

• Assist customers via phone, email, chat, and other order channels.
• Process and document customer orders accurately.
• Respond to inquiries on pricing, availability, billing, and order status.
• Manage customer communications and ensure timely resolution.
• Escalate inquiries according to urgency and guidelines.
• Support sales quote requests and customer opportunities.
• Collaborate with Sales, Marketing, Product Management, and Manufacturing teams.
• Meet and exceed service metrics: calls, response times, conversions, and resolution.
• Maintain accurate customer records in company systems.

Skills

Customer service

Communication

Data entry

Prioritization

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Advocate

In-Office | Chicago, IL | $20-$24/hour | Temporary (3-Month Assignment)

Do you enjoy helping customers, solving problems, and delivering exceptional service? Are you looking for a role where you can make an impact every day while maintaining a healthy work/life balance?

Labelmaster is seeking a Customer Service Advocate to support customer order management, product inquiries, and issue resolution. In this customer-facing role, you'll serve as a key point of contact for customers while partnering with Sales, Marketing, Product Management, Manufacturing, and other internal teams to ensure an outstanding customer experience.

This position is ideal for someone with customer service experience who thrives in a fast-paced environment, enjoys learning technical products and processes, and takes pride in delivering accurate, timely support.

What You'll Do

• Assist customers through phone, email, chat, and other order channels.
• Process and document customer orders accurately and efficiently.
• Respond to inquiries regarding product pricing, availability, billing, and order status.
• Manage customer communications and ensure timely issue resolution.
• Escalate customer inquiries and concerns based on urgency and established guidelines.
• Support sales quote requests and customer opportunities.
• Collaborate with Sales, Marketing, Product Management, and Manufacturing teams to address customer needs.
• Meet and exceed customer service metrics, including calls handled, response times, conversion rates, and issue resolution goals.
• Maintain accurate customer records and communications in company systems.

Required Qualifications

• 2+ years of customer service experience.
• Strong communication and customer relationship-building skills.
• Experience with Microsoft Office Suite, including Excel and Word.
• Strong attention to detail and data entry skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work on-site and collaborate effectively with team members.

Preferred Qualifications

• CRM experience.
• Experience with ERP systems.
• Customer escalation, problem-solving, and issue triage experience.
• Customer service training or mentoring experience.
• Experience supporting technical products, quotes, or order management processes.

Why Join Labelmaster?

• Competitive hourly pay ($20-$24/hour).
• In-office work environment.
• Pre-tax transit program.
• Sick leave eligibility after 30 days.
• Opportunity to work for an established and growing company dedicated to making the world safer through hazardous materials compliance solutions.
• Collaborative team that values innovation, continuous learning, and employee contributions.

About Labelmaster

Labelmaster helps organizations simplify the complexities of shipping Dangerous Goods (Hazmat) through industry-leading products, software, and services. We proudly serve customers across manufacturing, healthcare, automotive, transportation, food and beverage, and many other industries.

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing [e-mail].