Temporary Customer Service Agent - Bozeman Airport

National Car Rental; Belgrade (MT); On-site; USD 27,552 - 34,440; Part time

Job summary

National Car Rental is seeking a Temporary Customer Service Agent at Bozeman Yellowstone International Airport, offering pay of $23/hr for a maximum of 90 days. Responsibilities include greeting customers, preparing rental documents, and maintaining rental counter appearance.

Candidates must be at least 18 years old with a valid driver's license. This role ensures customer satisfaction and efficient service during peaks in the season.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Must have a valid driver license with no more than 2 moving violations.

Responsibilities

• Greets customers and answers questions efficiently.
• Prepares rental documents accurately and completely.
• Maintains the appearance of rental counters.
• Assists in resolving customer issues.

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Position

Temporary Customer Service Agent at Bozeman Yellowstone International Airport (BZN) – 850 Gallatin Field Road, Belgrade, MT, 59714. Pay: $23/hr, maximum 90 days. Schedules available:

• Tuesday - Saturday 8am - 5pm
• Wednesday - Sunday 8am - 5pm
• Friday - Tuesday 9am - 6pm
• Saturday - Wednesday 9am - 6pm
• Friday - Tuesday 4pm - 1am
• Saturday - Wednesday 4pm - 1am

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seeks to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintains a regular and reliable level of attendance and punctuality.
• Performs miscellaneous job‑related duties as assigned.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
• High School Diploma or G.E.D. required.
• Must have a valid driver license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol‑related convictions on driving record in the past 5 years.
• This is a temporary position; you may work up to a maximum of 90 days during the defined season.

Equal Opportunity Employer

Equal Opportunity Employer/Disability/Veterans