Temporary - Computer Lab/Help Desk Technician (Pool)

Tennessee Board of Regents; Nashville (TN); On-site; USD 23,000 - 32,000; Part time

Job summary

Tennessee Board of Regents in Nashville is seeking a Temporary – Computer Lab/Help Desk Technician to assist with daily operations of User Support Services, helping students, faculty and staff with technology-related issues and assisting computer lab technicians and media services with technology setups. Hours are up to 28 per week at $20.00 per hour.

This is a temporary pool posting; unofficial transcripts are acceptable for application but official transcripts are required upon hire.

Qualifications

• High school diploma or equivalent.
• Demonstrated experience with maintaining and answering questions about technology equipment.

Responsibilities

• Provides Help Desk phone support to the Nashville State community.
• Answers questions about hardware/software configurations and performs password resets.
• Records work in the Help Desk ticketing system.
• Assists computer lab technicians and media services with set up and delivery of technology equipment for classrooms, offices, and campus events.

Skills

Help desk

Customer service

Education

High school diploma

Associate’s Degree in technology or related field

Job description

Title:

Temporary – Computer Lab/Help Desk Technician (Pool)

POSITION SUMMARY

Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups.

ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES

Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events.

REQUIRED QUALIFICATIONS

High school diploma or equivalent.

Demonstrated experience with maintaining and answering questions about technology equipment.

PREFERRED QUALIFICATIONS

Associate’s Degree in technology or related field.

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in a variety of computer applications. Excellent customer service skills.

Rate of Pay:

$20.00 per hour

Work Hours:

Up to 28 hours per week. Hours and shifts may vary.

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

AVAILABILITY/CLOSING DATE

This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.

Advertised:

01 Nov 2025 Central Daylight Time

Applications close:

31 Oct 2026 Central Daylight Time