Temporary Central Intake Supervisor

Jobtailor; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Denver seeks an organized Intake Coordinator to manage the Department mailbox, supporting CEDP’s Central Intake across channels and programs. You will ensure timely responses and prompt addition of cases to the dispatch review pipeline with complete documents.

You will conduct initial screenings of rental assistance applications, triage inquiries, and collaborate with program teams and funders on waitlists, case assignments, and data management to support equitable service delivery.

Qualifications

• Two years of experience actively using CRM systems.
• Proficiency with CRM databases or tracking systems.
• Strong MS Excel skills including Pivot Tables, VLOOKUP, and INDEX MATCH.
• Excellent written and verbal communication skills.
• Ability to manage a complex workload with changing demands.
• Proficient in Microsoft Office and Google Suite.
• Commitment to social, racial justice, and equity.

Responsibilities

• Monitor, support, and manage the Department mailbox with timely responses to clients.
• Lead and support Central Intake processes across multiple channels and program areas.
• Ensure cases are added to the dispatch review pipeline promptly by reviewing each referral and submission for the necessary documents and information.
• Screen rental assistance applications for eligibility.
• Maintain understanding of program offerings to triage inquiries.
• Act as an operations liaison between intake and program teams.
• Collaborate with program funders on waitlists, case assignments, and data management.

Skills

CRM proficiency

Organizational skills

Communication skills

Deadline oriented

Collaboration across diverse teams

Data management

Tools

CRM software

Pivot Tables

VLOOKUP

INDEX MATCH

Microsoft Office

Google Suite

Job description

Responsibilities

• Monitor, support, and manage the Department mailbox by ensuring timely responses to clients
• Lead and support CEDP’s Central Intake processes across multiple intake channels and program areas
• Ensure cases are added to the dispatch review pipeline promptly by reviewing each referral and submission for the necessary documents and information
• Conduct initial screenings of rental assistance applications to ensure clients meet eligibility criteria
• Maintain a thorough understanding of CEDP’s program offerings to effectively triage inquiries
• Act as a critical operations liaison between intake and program teams
• Collaborate and support program funders with waitlist maintenance, case assignments, and data management

Requirements

• Minimum two years of experience actively using CRM systems
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Requires strong MS Excel skills including familiarity with concepts such as Pivot Tables, VLOOKUP formulas, and Index Matches
• Comfort working in a deadline-oriented environment with weekly and monthly goals
• Strong and effective written and verbal communication skills
• Proficient in Microsoft Office and Google Suite
• Ability to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equity