Intake Specialist

Socket.dev; Johnstown (Cambria County); On-site; USD 38,000 - 46,000; Full time

Job summary

Socket.dev is seeking a dedicated Community Services Case Worker in Johnstown, PA to assess clients for eligibility, conduct intake interviews, and schedule services. You will handle confidential data and work independently while collaborating with the team.

The role requires a High School Diploma or GED and at least three years in Human Services, plus a PA driver’s license and reliable transportation. Travel overnight may be required.

Qualifications

• High School Diploma or GED required or a relevant Bachelor’s degree preferred.
• Minimum three years of experience in the Human Services field.
• PA driver’s license and reliable transportation required.
• Must obtain required clearances prior to starting.

Responsibilities

• Assess clients to determine eligibility for Community Service programs.
• Answer phone calls and schedule clients for services in a timely manner.
• Perform intake duties including interviewing, certifying eligibility, completing applications, and updating databases.
• Provide specialized case management for housing programs.
• Maintain knowledge of program standards and agency guidelines.
• Maintain up-to-date knowledge of community agencies to facilitate referrals.
• Submit necessary reports to supervisor and maintain client confidentiality.
• Participate in required meetings, trainings, and outreach events.
• All other duties as assigned.
• Travel overnight as required.

Skills

Independent work

Respectful communication

Team collaboration

Oral & written communication

Basic math

MS Word/Excel/Outlook

Office equipment understanding

Education

High School Diploma/GED

Bachelor’s Degree in Social Services/Business/Human Services (Preferred)

Tools

MS Word

MS Excel

Outlook

Job description

Description

ESSENTIAL RESPONSIBILITIES:

• Assess clients to determine eligibility for Community Service programs.
• Answer phone calls; respond to job-related questions, schedule clients for services in a timely manner.
• Perform client intake duties to include interviewing clients, certifying eligibility, completing applications, and updating client databases.
• Provide specialized case management (group and individual) for housing programs.
• Maintain current knowledge of programming requirements according to individual program standards and guidelines.
• Maintain up to date current knowledge of community agencies and programs to facilitate partnerships and appropriate client referrals.
• Submit necessary reports to supervisor as required.
• Maintain client confidentiality.
• Participate in required meetings, trainings, and outreach events.
• All other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Maintain databases to ensure accuracy.
• Provide information and referral to other programs within Community Action Partnership
• Travel overnight as required.

REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES:

• The ability to work independently, exercise judgement and take initiative.
• Demonstrate respect and professionalism towards clients.
• Work effectively with other team members and office staff.
• Proficient in oral and written communications along with basic math skills.
• Basic understanding of computers, including MS Word, Excel, Outlook and other related programs.
• Working knowledge of common office equipment (fax machines, copiers, and printers)

MINIMUM REQUIREMENTS OF EDUCATION, TRAINING, AND EXPERIENCE:

• High School Diploma/GED (Required) or Bachelor’s Degree in in Social Services, Business or Human Services field. (Preferred)
• Minimum three years of experience in Human Services field (Required)
• Current PA driver’s license and reliable transportation. (Required)
• Free of child abuse/neglect history as verified by proper authorities prior to employment. (Required)
• Must obtain Child Abuse, PA State Police, FBI Fingerprinting and NSOR Clearances prior to starting employment. (Required)