Intake Specialist

Socket.dev; Cookeville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Catholic Charities in Tennessee seeks an Intake Specialist to be the first contact for clients seeking family resource center services. You will screen needs, process intake forms, coordinate referrals, and connect clients with internal programs and community resources.

The role requires a Bachelor’s degree in social work or related field, strong communication, and the ability to handle confidential information with professionalism, while collaborating with Case Managers and partners.

Qualifications

• Bachelor's degree in social work or related field, with experience serving diverse communities.
• Equivalent combination of education and work experience will be considered.
• Ability to work with individuals in crisis and manage confidential information.
• Strong interpersonal, verbal and written communication skills.
• Knowledge of community resources and the ability to connect clients to services.

Responsibilities

• Serves as the first point of contact for visitors and partners.
• Screens needs and processes intake forms (assessments, SNAP, etc.).
• Schedules client appointments and coordinates referrals to services.
• Responds to inquiries from multiple channels and refers to appropriate staff.
• Maintains timely case notes and data per agency guidelines.
• Assists Case Manager and staff with office tasks and scheduling.
• Coordinates referrals and connections to internal resources and community partners.
• Participates in supervision, team meetings and trainings.

Skills

Interpersonal skills

Verbal and written communication

Planning and organizing

Self-starter

Microsoft Office

Databases / systems

Confidentiality

Time management

Diversity sensitivity

Education

Bachelor's degree in social work or related field

Equivalent combination of education and experience considered

Tools

Databases

Office software (MS Office)

Job description

Description

SUMMARY:

Primary responsibility for this position is to serve as the first point of contact for individuals seeking help through the family resource center and being able to connect them with internal programs and external partners. This position will be knowledgeable about programs offered through the family resource center, eligibility requirements, and services offered throughout the community.?

ESSENTIAL DUTIES:

• Provides a friendly and compassionate first point of contact to visitors and building partners.
• Provides needs-related screening and processing of paperwork (Intake Forms, ASSM, SNAP) of program applicants and clients, as required within assigned programs.?
• Schedules or assists in scheduling necessary client appointments to access services.?
• Takes inquiries and referrals from the Catholic Charities website, email, and phone and refers to Case Manager, co-locating partners, and community resources.
• Develops relationships with co-locating partners and community service providers to understand the current resources that are readily available to individuals and families.?
• Collaborates with Case Manager and co-locating partners to achieve program referral and enrollment goals.
• Ensures the effective maintenance, tracking, and reporting of files and data as required by program contracts.
• Performs administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies.
• Assists Case Manager and staff with office calendar, tracking and scheduling events and available meeting rooms for co-locating partners and community organizations.?
• Coordinate all referrals for program participants and scheduling of appointments as needed.
• Provide clients with the necessary social service assistance, and referrals to appropriate internal resources and have knowledge of other community resources not offered by Catholic Charities.?
• Maintains complete and timely case notes according to Agency guidelines, using the database provided by the agency and within Agency time frame.
• Assist other team members on an as-needed basis.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

Requirements

Education and/or Experience

• Bachelor's degree in social work or related field with experience in working with clients from diverse communities.
• An equivalent combination of education, specialized training, and work experience will be considered in lieu of formal educational qualifications.

Additional Skills or Requirements

• Ability to work with individuals experiencing a crisis.
• Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
• Effective interpersonal skills.?
• Strong verbal and written communication skills.
• Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
• Ability to plan and organize work and follow tasks through to completion.
• Ability, interest, and willingness to work with diverse staff and clients.
• Schedule flexibility to accommodate the needs of client.
• Ability to handle confidential information with extreme professionalism.
• Self-starter with ability to work independently.?
• Proficient with Microsoft Office applications.
• Ability to learn databases, and other systems.
• Current driver's license required. Ability to legally operate a motor vehicle and provide own transportation.