TEMPORARY BUSINESS PROCESS ANALYST I

County of Riverside; Riverside (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Business Process Analyst I, where you'll leverage the Microsoft Power Platform to drive process improvements and enhance digital tools. In this dynamic role, you'll collaborate with various departments to streamline workflows and improve data visibility. Your expertise will be crucial in supporting the County's AI adoption efforts and integrated service delivery initiatives. With a hybrid telework schedule available, this position offers a unique opportunity to make a significant impact while working in a collaborative environment that values community service and innovation.

Qualifications

• Bachelor's degree required; experience in business process analysis preferred.
• Knowledge of enterprise systems and project specifications development.

Responsibilities

• Support and enhance digital tools using the Microsoft Power Platform.
• Assist in maintaining SharePoint sites and provide user support.
• Coordinate with departments for system updates and security compliance.

Skills

Microsoft Power Platform

SharePoint

Business Process Improvement

Data Analysis

Technical Documentation

Education

Bachelor's degree in public/business administration

Bachelor's degree in human resources

Bachelor's degree in computer science

Tools

Microsoft Power BI

Microsoft Power Apps

Microsoft Power Automate

Job description

The County of Riverside's Department of Public Social Services (DPSS), Administrative Services Division, is seeking a qualified Business Process Analyst I to join the Office of Systems Design and Support (OSDS) in Riverside.

This position will focus primarily on the Microsoft Power Platform, including Power BI, Power Apps, and Power Automate. The selected candidate will be responsible for supporting and enhancing digital tools and process improvements using the Power Platform. This includes working with departmental staff to identify needs, streamline workflows, improve data visibility, and facilitate training and demonstrations on Power Platform solutions.

In addition, the incumbent will assist in maintaining department-wide SharePoint sites, provide user support, and ensure site functionality aligns with operational goals. The role also includes contributing to the department's Artificial Intelligence (AI) adoption efforts and collaborating with the Office of Service Integration (OSI) to support the County's Integrated Service Delivery (ISD) initiative.

This position may require travel to various offsite locations throughout Riverside County. The most competitive candidates will have experience using the Microsoft Power Platform for business process improvement and providing support for SharePoint environments.

A hybrid telework schedule may be available based on business needs; however, in-person attendance may be required and is subject to change.

Meet the Team!

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

TAP Benefits:
https://rc-hr.com/temporary-medical-assignment-program-tapmap

https://issuu.com/rivcohr/docs/hr_flipbook_1-24-23_r3

• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide functional support, analysis, and design specifications, as needed, to programming staff.

• Troubleshoot, provide production support, identify problem areas, and correct system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate web sites for posted resolutions and fixes that could resolve identified problems; coordinate workload to prioritize all jobs.

• Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems modules and upgrades; review effect of new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; participate in system testing to ensure that the new release provides the expected results throughout the business cycle.

• Review and evaluate existing County business process models to identify potential areas for automation and streamlining; develop recommendations for new or modified processes; test all changes prior to final implementation to ensure appropriate results.

• Coordinate with user departments on new/changed local ordinances and labor agreements, legislation, reporting, and regulations; review, analyze, and test all changes prior to final implementation to ensure appropriate results.

• Design, implement, and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.

• Coordinate and implement system security; approve departmental requests for access to enterprise system; coordinate network security and installation requirements with the Information Technology Department.

• May maintain context-sensitive on-line help reference to reflect the most current structure within the system.

Education: Graduation from an accredited college or university with a Bachelor's degree in public/business administration, human resources, finance, computer science, information systems, or a related field. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)

Experience:

OPTION I

Two years as a Business Process Specialist with the County of Riverside.

OPTION II

Three years of progressively responsible work which would demonstrate possession of the knowledge and abilities listed below.

Knowledge of: Principles and practices of financial, human resources, and/or other enterprise functions; project specifications development; application design; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged/off-the-shelf and 3rd party application software, including office automation tools.

Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles and practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; speak and write effectively; read, interpret and apply laws, rules, regulations, standards, and procedures; establish and maintain effective working relationships with others and gain their cooperation.

The closing date and time for this position is Thursday 5/1/25 at 11:59 PM Pacific Time.

For specific questions regarding this position, please contact Joseph Miller at
[e-mail]