Senior Business Analyst

Neocol; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to join their dynamic team. This role focuses on translating business goals into effective Salesforce solutions, ensuring clients achieve their objectives. You will facilitate workshops, collaborate with cross-functional teams, and document vital business processes. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a solid understanding of Salesforce best practices. Join a forward-thinking company that values creativity, collaboration, and trust, and make a significant impact on innovative subscription solutions.

Benefits

Flexible PTO

Employer match 401(k) plan

Medical, vision & dental benefits

Adoption Assistance Program

$140/month reimbursement for phone & internet

Qualifications

• 2-4 years of Salesforce implementation experience.
• Proven experience in end-to-end Salesforce projects.
• Strong interpersonal and communication skills.

Responsibilities

• Facilitating client workshops to uncover business needs.
• Collaborating with cross-functional teams to design Salesforce solutions.
• Documenting user stories and acceptance criteria.

Skills

Salesforce Experience Cloud

Salesforce Sales Cloud

Salesforce Service Cloud

Business Analysis

User Story Documentation

Communication Skills

Time Management

Education

Bachelor's Degree in Business or related field

Tools

Lucidchart

Job description

Passion Driven. Purpose Guided. Our People Make the Difference.

Why Neocol?

Neocol helps the world's most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.

Day in the Life of a Senior Business Analyst

As a Senior Business Analyst / Consultant in our Core Practice, no two days are the same — but your focus is always on translating business goals into smart, scalable Salesforce outcomes. Here's what a typical day might include:

• Facilitating client-facing workshops to uncover business needs, pain points, and opportunities for improvement
• Collaborating with cross-functional teams (Architects, Developers, QA) to design and validate Salesforce solutions that meet client goals
• Documenting user stories, acceptance criteria, and process flows that clearly communicate business requirements
• Leading demos and walkthroughs of Salesforce features and prototypes, helping clients visualize how the platform will support their processes
• Managing your time across multiple projects, ensuring each client receives timely updates and deliverables
• Driving conversations toward clarity and outcomes, especially in areas where business needs are evolving or ambiguous
• Serving as a trusted advisor to clients, helping them adopt Salesforce best practices and make informed decisions
• Staying organized and proactive, keeping documentation up to date, surfacing risks early, and ensuring alignment from discovery to delivery
• This role is perfect for someone who thrives in a fast-paced consulting environment, loves solving problems, and enjoys working directly with clients to bring solutions to life
  
  

Our Core Values in Action

• Collaboration: Across all key stakeholders (employees, partners, customers), it is essential that we work together, as a team, to drive value in every interaction and implementation.
• Creativity: We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners.
• Trust: It is important that Neocol operate in a fun, open, and ethical environment. Trust is key to our culture.
• Ownership: We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization.
• Passionate: Care about what you do, why you do it, and the impact that it has our customers, employees, and partners.
  
  

Required Qualifications

• 2–4 years of hands-on experience implementing Salesforce Experience Cloud, Sales Cloud, and Service Cloud
• Proven experience as a Business Analyst or Functional Consultant on end-to-end Salesforce projects, including requirements gathering, solutioning, documentation, testing, and go-live support
• Demonstrated ability to lead client-facing workshops for discovery
• Strong interpersonal and communication skills, with the ability to translate complex business needs into requirements and vice versa
• Skilled in documenting user stories, acceptance criteria, and business process flows using tools like Lucidchart
• Solid understanding of Salesforce best practices, standard functionality, and declarative configuration capabilities
• Experience working with cross-functional teams, including technical architects, developers, QA, and project managers
• Ability to work independently in a fast-paced consulting environment, managing multiple priorities with attention to detail
• Comfort working in hybrid agile delivery environments, participating in sprint planning, demos, and retrospectives
• Exceptional written and verbal communication skills, with the ability to build trust, clearly articulate ideas, and adjust messaging for both technical and non-technical audiences
• Demonstrated confidence and professionalism in client-facing settings, including workshops, demos, and executive briefings
• Strong time management and organizational skills, with a proven ability to manage multiple deliverables across concurrent projects
  
  

Preferred Qualifications

• Experience running persona workshops and journey mapping
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Experience Cloud Certification
• Salesforce Business Analyst Certification
  
  

A Foundation Built on a Solid Culture

• Ladies+ League
• DE&I Committee
• Neocol Cares
• Mentorship Opportunities:
• Neocol North Star Program
• Neocol Navigate Program
  

Compensation is More than Salary

• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical, vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO
• $140/month reimbursement for phone & internet
  
  

Please note:

Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.