Temporary Bilingual Client Relations Specialist

Children's Council of San Francisco; San Francisco (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

The Temporary Client Relations Representative at Children’s Council of SF provides superior customer service to clients and agency staff, handling a multi-line phone system, screening calls, routing messages, and greeting visitors in a fast-paced office environment.

This bilingual English/Spanish role requires a high school diploma, 2 years of Administrative Assistant experience, and proficiency with Windows, Outlook and MS Office.

Qualifications

• High school diploma required and evidence of reliability.
• 2+ years of Administrative Assistant experience or equivalent.
• Ability to communicate effectively with diverse populations.
• Ability to handle high-stress, fast-paced environment with poise.

Responsibilities

• Engage courteously and professionally with visitors and callers.
• Answer agency multi-line phones and manage voicemail.
• Screen calls, forward messages, and route to appropriate staff.
• Receive and route communications from clients and partner agencies.
• Maintain confidentiality of staff and clients.
• Greet walk-in clients and direct them appropriately.
• Introduce clients to online resources and agency programs.
• Monitor lobby area for safety and orderliness.
• Report technical issues to IT/Operations.
• Perform data entry in BrightPearl and assist with diaper distribution.

Skills

Multitasking

Customer service

Professional communication

High energy

Education

High school diploma

Tools

PC Windows

Outlook

MS Office

Job description

The Temporary Client Relations Representative at Children’s Council of SF provides superior customer service to clients and agency staff, handling a multi-line phone system, screening calls, routing messages, and greeting visitors in a fast-paced office environment.

This bilingual English/Spanish role requires a high school diploma, 2 years of Administrative Assistant experience, and proficiency with Windows, Outlook and MS Office.