Temporary Provider Care Specialist (Bilingual)

Children's Council of San Francisco; San Francisco (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Children's Council of SF seeks a Temporary Provider Care Representative to support the Payment Team by handling calls and requests from providers and families with compassion and clear communication.

The role requires in-person work five days per week, Monday–Friday, with bilingual English/Spanish preferred. You will document activities in the CC4 system and strive to deliver exceptional service.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Warm and friendly demeanor, can-do attitude.
• Use listening skills to support effective telephone communication.
• Ability to de-escalate and cope with angry or upset providers.
• Ability to multi-task and work independently.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide telephone, in-person, and electronic support for providers and families requiring assistance with payment status and inquiries.
• Use effective listening and de-escalation skills to respond to client inquiries and resolve issues.
• Maintain fluency in payment policy and procedure to provide the best client service experience.
• Research client inquiries utilizing Teams chat and other tools to communicate with the payment team or manager; follow up with providers with appropriate resolutions.
• Collect information about problems or customer complaints and elevate disputes as necessary.
• Document all services, complaints, and discrepancies in CC4 system for tracking purposes.
• Attend and participate in meetings relating to service delivery and staff development.
• Track data around call volume and inquiries; seek solutions for streamlining services.
• Conduct administrative duties to support payment and family benefits teams.

Skills

Interpersonal skills

Communication skills

Bilingual English/Spanish

De-escalation

Listening

Education

High school diploma or equivalent

Job description

Children's Council of SF seeks a Temporary Provider Care Representative to support the Payment Team by handling calls and requests from providers and families with compassion and clear communication.

The role requires in-person work five days per week, Monday–Friday, with bilingual English/Spanish preferred. You will document activities in the CC4 system and strive to deliver exceptional service.