Temporary Animal Shelter CSR - Front Desk & Licensing

Seattle Finance and Administrative Services; Seattle (WA); On-site; USD 46,000 - 52,000; Full time

Job summary

Seattle Animal Shelter is seeking compassionate Customer Service Representatives for a temporary six-month assignment. CSRs handle high-volume calls, emails, and online requests, process pet licenses, payments, and license data, and assist the public with shelter services. Onsite work is required.

Familiarity with PetPoint is a plus; bilingual candidates are encouraged. A minimum of one year of administrative experience involving public contact is preferred, with strong communication and

Qualifications

• One (1) year of administrative experience involving customer service with public contact.
• Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.

Responsibilities

• Answer a high volume of telephone calls, emails, and online customer service requests and provide information about the Seattle Animal Shelter.
• Issue, renew and cancel pet licenses, resolve complex licensing/data/payment issues, and help customers navigate the online licensing portal.
• Process payments via phone, over the counter, by USPS mail and email.
• Process and prepare daily cash deposits.
• Maintain the PetPoint database by merging duplicate accounts, updating customer contact information, and providing user access to staff and volunteers.
• Sort, log and distribute incoming and outgoing mail.
• Assist with research, coordination, and response to Public Disclosure requests.
• Maintain digital and hard copy files in accordance with the shelter's retention schedule.

Skills

Customer service

Administrative experience

Written and verbal communication

De-escalation and conflict resolution

Multilingual

Tools

Microsoft Word

Excel

Outlook

PetPoint

Job description

Seattle Animal Shelter is seeking compassionate Customer Service Representatives for a temporary six-month assignment. CSRs handle high-volume calls, emails, and online requests, process pet licenses, payments, and license data, and assist the public with shelter services. Onsite work is required.

Familiarity with PetPoint is a plus; bilingual candidates are encouraged. A minimum of one year of administrative experience involving public contact is preferred, with strong communication and