Temporary Administrative Specialist

State of South Carolina; South Carolina; On-site; USD 17,000 - 25,000; Part time

Job summary

The South Carolina Department of Consumer Affairs is seeking an Administrative Specialist for a part-time, temporary role (20–25 hours/week). This position is not eligible for insurance or paid time off on holidays.

Under general supervision, you will process consumer complaints, handle mail and phone duties, and support the Consumer Services Division to maintain accurate records and timely responses. Requirements include a high school diploma, excellent written and verbal communication, and

Qualifications

• High school diploma required or equivalent.
• Excellent written and verbal communication.
• Proficient with MS Outlook, Excel and Word.

Responsibilities

• Process consumer complaints by mail and input data.
• Answer multi-line phone and assist callers.
• Manage division mail and scan/save emails.
• Promote positive customer service and meet turnaround times.

Skills

Excellent communication

Data entry

Multi-line phone

Adaptability

Professional demeanor

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

Job description

The Department is seeking an individual willing to work a flexible schedule between 20 to 25 hours per week. This is a part-time, temporary position. As such, the individual in this position is not eligible for insurance coverage and will not accrue paid leave or receive paid time off on holidays.

OUR MISSION AND VALUES

The South Carolina Department of Consumer Affairs is the state’s consumer protection agency. Established in 1974, SCDCA is charged with protecting consumers from inequities in the marketplace through advocacy, mediation, enforcement, and education. With an unrivaled complaint processing portal, an award-winning communications staff, and dedicated staff overseeing and implementing the over 120 statutes DCA administers and enforces, SCDCA offers invaluable services to every citizen in SC.

PRIMARY PURPOSE OF YOUR ROLE

Under general supervision, the Administrative Specialist is responsible for performing administrative duties in support of the Consumer Services Division.

DAY-TO-DAY ACTIVITIES

• Administrative Duties: Review and input consumer complaints received by mail, redacting personal identifying information as necessary. Prepare and mail complaint and business forms associated with the complaint process. Assist Complaint Analysts with daily administrative support duties associated with the processing of complaints.
• Phones and Reporting:Contact consumers and/or businesses to confirm up-to-date contact information for the online complaint system. Assist with incoming calls from consumers and businesses. Serve as back-up to the receptionist as directed answering a multi-line switchboard for the agency. Track calls for monthly productivity reports.
• Processing Division Mail: Assist as needed with sorting, opening and distributing mail according to established mail procedures. Responsible for monitoring the division's document email box and scanning and saving emails from external contacts to appropriate folders for review.
• Other: Promote a positive customer service mindset to surpass the expectations of our internal and external clients. Contribute to individual quality and productivity goals by meeting standards focused on fulfillment of organizational turnaround time expectations, accuracy and security. Perform other duties as assigned.

MINIMUM REQUIREMENTS

A high school diploma. Related clerical experience may be substituted for a high school diploma.

ADDITIONAL REQUIREMENTS

• Excellent communication skills both verbal and written.
• Exceptional data entry and keyboard experience.
• Ability to handle multi-line phone and multi-task.
• Must be extremely adaptable and able to follow a task or directive through, despite unfamiliarity with task at hand.
• Professional demeanor and attitude including dress, timeliness, and dependability.
• Must be able to interact with people from diverse backgrounds and deal courteously with the general public and staff.
• The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer.
• One (1) year of relevant experience in administrative support or a customer service-based role.
• Ability to learn, organize and present written information in a clear, concise, and accurate manner.
• Proficiency with Microsoft Outlook, Excel, and Word, as well as hardware devices such as scanners, copiers and fax machines.