[TEMPLATE] Customer Experience Specialist

Lever Demo; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a motivated Customer Experience Specialist to enhance resident satisfaction at their upscale communities. In this part-time role, you'll engage with residents, ensuring their needs are met with exceptional service. Your strong communication skills will be vital in creating a welcoming environment, while your adaptability will help you thrive in a dynamic setting. If you are passionate about delivering outstanding customer experiences and want to grow within a supportive team, this opportunity is perfect for you.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to adapt to a fast-paced environment and work flexible hours.

Responsibilities

• Create excitement and satisfaction for residents at Cottonwood communities.
• Uncover customer needs and provide tailored solutions.

Skills

Customer Service

Communication Skills

Organizational Skills

Adaptability

Education

Proficiency in English

Job description

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PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.

Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.

Customer Experience Specialist

Cottonwood Residential believes your work should be an extension and a reflection of who you are. We encourage our staff to develop their strengths and to pursue advancement within the company, and we strive to make Cottonwood Residential your career home for years to come. If you're motivated, creative, thrive on change and have a desire to grow with an upscale brand, we're the right fit for you!

Job Summary

As a Customer Experience Specialist, you help create the excitement and satisfaction of living at a Cottonwood Residential community. You understand that Cottonwood is dedicated to delivering a customer experience that’s at a higher level than at other communities. You’re highly skilled at uncovering customers’ needs, then following through with solutions. And every day is an opportunity for you to show our customers they made the right choice in living at a Cottonwood community.

Requirements:

• Ability to deliver great customer service and to be invigorated by constant personal interaction.
• Ability to speak, read and write the English language proficiently in order to communicate with our customers and to process company paperwork.
• Strong communication skills that let you converse freely and comfortably with our customers.

Additional Requirements

• You're willing to learn and embrace the guidelines behind Cottonwood’s unique style of service.
• You have strong people skills—you’re approachable, a good listener, and empathetic.
• You have solid organizational skills and exhibit a professional image.
• You’re adaptable and enjoy a fast-paced environment where no two work days will feel the same.
• You’ll need to be flexible with your schedule, including working weekends and evening hours. Your work hours will be based on business needs.
• This position will be part-time at an expected 20 hours per week.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.