Temp-to-Hire Contact Center Agent — Empathetic Problem-Solver

Aqua

Cary (NC)

On-site

USD 23,000 - 32,000

Full time

5 days ago

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Job summary

Aqua, an Essential Utilities company, is hiring Contact Center Representatives for a 11/9 training class. You will be the first point of contact for customers, handling inbound calls and delivering personalized support focused on one‑call resolution.

Training is provided; conversion to full‑time includes a comprehensive benefits package. Role involves resolving billing and service inquiries in a fast‑paced environment, with opportunities for growth and a competitive pay rate of $20 per hour

Qualifications

High school diploma or state‑accepted equivalency certificate.
Two years of customer service or related experience.
Availability to work scheduled shifts within standard business hours (Mon–Fri, 8:00 AM–6:00 PM EST).

Responsibilities

Handle inbound customer calls in a fast‑paced, high‑volume environment.
Provide empathetic, solution‑focused support and strive for one‑call resolution.
Document interactions accurately in the customer information system.
Research and resolve customer questions using internal tools and reference materials.
De‑escalate challenging interactions and communicate clearly and professionally.
Support billing, collections, move‑in/move‑out, outages, and water quality inquiries.