Inbound Customer Care Specialist

Aqua America, Inc.; MacGregor Park (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401(k)

Employee Stock Purchase Plan

Life insurance

Paid time off

Wellness programs

Job summary

Aqua America, Inc. is hiring a Contact Center Representative in the United States. You will join a fast-paced team handling inbound calls related to billing, service requests, and outages, with a focus on one-call resolution and empathetic customer service.

Training is provided for six weeks, after which you may convert to full-time employment with a comprehensive benefits package. This role requires strong communication skills and reliability in a monitored training environment.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience.
• Availability for Monday–Friday shifts 8:00 AM–6:00 PM EST.
• Proficient with Outlook and basic computer software.

Responsibilities

• Answer inbound calls and resolve inquiries.
• Communicate clearly and empathetically with customers.
• Research using internal systems to answer questions.
• Document each interaction in the customer information system.
• Identify next steps and follow through on actions.
• Support a collaborative team environment and assist as needed.

Skills

Customer service

Communication

Empathy

Typing

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Aqua America, Inc. is hiring a Contact Center Representative in the United States. You will join a fast-paced team handling inbound calls related to billing, service requests, and outages, with a focus on one-call resolution and empathetic customer service.

Training is provided for six weeks, after which you may convert to full-time employment with a comprehensive benefits package. This role requires strong communication skills and reliability in a monitored training environment.