Customer Care Specialist: Water & Utilities

Aqua America, Inc.; Cary (NC); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Life insurance

Employee Stock Purchase Plan

Paid time off

Job summary

Aqua America, Inc. is hiring a Contact Center Representative in Cary, NC. The role focuses on delivering empathetic, effective customer service for billing, service requests, and inquiries in a fast-paced environment. Training provided with progression to full-time status and comprehensive benefits upon conversion.

The position requires strong communication, attention to detail, and the ability to navigate internal systems while maintaining high service standards.

Qualifications

• High school diploma or equivalent (GED) required.
• At least two years of customer service experience.
• Proficient typing and general computer/navigation skills.

Responsibilities

• Answer inbound calls and research customer questions.
• Document interactions in the customer information system.
• Deliver consistently high standard of service with empathy and solutions.
• De-escalate challenging interactions and focus on resolutions.
• Collaborate with team and contribute to meeting targets.

Skills

Verbal communication

Written communication

Customer service

Critical thinking

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Job description

Aqua America, Inc. is hiring a Contact Center Representative in Cary, NC. The role focuses on delivering empathetic, effective customer service for billing, service requests, and inquiries in a fast-paced environment. Training provided with progression to full-time status and comprehensive benefits upon conversion.

The position requires strong communication, attention to detail, and the ability to navigate internal systems while maintaining high service standards.