Temp Support Staff

Project HOME; Philadelphia (Philadelphia County); Presencial; USD 23.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health insurance (low costs)

Life and disability insurance

Paid parental leave

FSA

401(k) with employer matching

PTO and sabbatical leave

Wellness programs

Professional development

Descripción de la vacante

Project HOME is seeking a TempSupport Staff member for the Outreach Coordination Center at the Hub of Hope in Philadelphia. You will welcome individuals experiencing homelessness, connect them to resources, and guide them toward housing, recovery, and stability.

The role emphasizes compassionate support, safety, and collaboration with outreach teams across the Concourse. Weekend shifts (Sat and Sun, 6:30 AM–2:30 PM) offer engaging, meaningful work in a community-focused environment.

Formación

• GED or high school diploma required.
• ServSafe certificate at time of hire or willingness to attend class within 90 days (meal site).
• Experience in behavioral health or homelessness.
• Valid driver's license.
• Basic computer literacy.
• Crisis intervention and de-escalation knowledge.
• Strong communication and interpersonal skills.

Responsabilidades

• Maintain site health and safety, log visitors, and control site access.
• Conduct rounds to ensure resident safety and building security.
• Address emergencies using de-escalation techniques and follow protocols.
• Manage residents at the site with on-call support as needed.
• Answer calls, transfer messages, and document shift notes.
• Engage residents respectfully and facilitate recovery activities.
• Attend meetings and assist with administrative duties.
• Provide kitchen support and meal service when required.
• Assist with medication monitoring per policy.

Conocimientos

Communication skills

Crisis de-escalation

Team collaboration

Computer basics

Interpersonal skills

Educación

GED or high school diploma

Descripción del empleo

At Project HOME, our mission is to empower individuals and families to break the cycle of homelessness and poverty through housing, healthcare, education, and workforce development. As a TempSupport Staffmember with the Outreach Coordination Center, you will play a vital role in welcoming individuals experiencing homelessness to the Hub of Hope, connecting them to critical resources, and helping them navigate pathways toward housing, recovery, and stability. By building trust, providing compassionate support, directing guests to services, and collaborating with outreach teams throughout the Concourse, you will help create a welcoming environment that fosters hope, dignity, and lasting change.

• Location: Location: Hub of Hope 1431 S. John F. Kennedy Blvd., Philadelphia, Pa. 19102
• Schedule: Saturday & Sunday | 6:30 AM - 2:30 PM
• Compensation: $18.15 per hour

What You Will Do:

Maintain Site Health & Safety

• Allow access to staff, residents, guests, and identified delivery people only. Assure all guests sign the visitor's log. Log-in deliveries.
• Conduct and document rounds of the building, including checking the safety and security of residents and the building.
• Address urgent and crisis situations. Use de-escalation strategies. Follow procedures regarding emergency services, on-call, and property emergencies (flood, fire).
• Ability to manage residents alone at the site with on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as necessary
• Participate in Shift Change with person taking over your shift to share information, communicating with staff on-call per site procedures. Write a brief summary of your shift in the staff logbook, Teams, and/or add a progress note in ETO as appropriate.

Resident Engagement

• Establish and maintain healthy relationships with residents, be courteous and respectful of all residents, guests, and community members. ? Respectfully engage residents in a way that recognizes every person's recovery process is unique.
• Facilitate recovery and community building groups and activities as appropriate.

Additional Duties

• Attend meetings and training, including supervision, staff meetings, community meetings, team meetings.
• Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.

Kitchen Support Duties (for sites with meal service)

• Prepare and serve meals/snacks as designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (for sites with med rooms)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols

What You'll Need:

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
• Experience working in behavioral health and/or homelessness.
• Valid Driver's license
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Core Skills:

• Proficient in computer use with strong written and verbal communication skills.
• Excellent organizational and interpersonal skills for effective collaboration with staff and residents at all levels.
• Strong ability to communicate clearly and effectively, both verbally and in writing.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our work is grounded in the belief that "None of us are home until all of us are home."

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.