Bag Check/Support Staff - 2PM-7Pm - Hub of Hope

Project HOME; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Part time

Job summary

Project HOME is seeking a Bag Check/Support Staff member for the Hub of Hope in Philadelphia. The role supports guests experiencing homelessness by ensuring safety, guiding to services, and connecting them with housing, recovery, and stability opportunities.

Shift is 2PM–7PM, Monday–Friday, with compensation of $18.15 per hour. Responsibilities include site health, documentation, resident engagement, and administrative tasks within a caring, dignified environment.

Qualifications

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
• Experience working in behavioral health and/or homelessness.
• Valid Driver's license
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Responsibilities

• Maintain Site Health & Safety by controlling access, logging visitors, and logging deliveries.
• Conduct and document rounds to ensure safety and security; manage emergencies with on-call support.
• Engage residents and guests, build respectful relationships, and support recovery and community building activities.
• Attend meetings and training; assist with general administrative duties (faxing, copying, mailing, flyers).
• Support kitchen operations when meals are served; maintain kitchen cleanliness and cleanup.
• Assist residents with medication monitoring per policy and site protocols.

Skills

Clear communication

Crisis intervention

Computer literacy

Interpersonal skills

Education

GED or high school diploma

Tools

ServSafe certificate

Job description

Bag Check/Support Staff - 2PM-7Pm - Hub of Hope

At Project HOME, our mission is to empower individuals and families to break the cycle of homelessness and poverty through housing, healthcare, education, and workforce development. As a Support Staff/Bag checkmember with the Outreach Coordination Center, you will play a vital role in welcoming individuals experiencing homelessness to the Hub of Hope, connecting them to critical resources, and helping them navigate pathways toward housing, recovery, and stability. By building trust, providing compassionate support, directing guests to services, and collaborating with outreach teams throughout the Concourse, you will help create a welcoming environment that fosters hope, dignity, and lasting change.

Location: Location: Hub of Hope 1431 S. John F. Kennedy Blvd., Philadelphia, Pa. 19102

Schedule: Monday - Friday | 2PM - 7PM

Compensation: $18.15 per hour

What You Will Do:

Maintain Site Health & Safety

• Allow access to staff, residents, guests, and identified delivery people only. Assure all guests sign the visitor's log. Log-in deliveries.
• Conduct and document rounds of the building, including checking the safety and security of residents and the building.
• Address urgent and crisis situations. Use de-escalation strategies. Follow procedures regarding emergency services, on-call, and property emergencies (flood, fire).
• Ability to manage residents alone at the site with on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as necessary
• Participate in Shift Change with person taking over your shift to share information, communicating with staff on-call per site procedures. Write a brief summary of your shift in the staff logbook, Teams, and/or add a progress note in ETO as appropriate.

Resident Engagement

• Establish and maintain healthy relationships with residents, be courteous and respectful of all residents, guests, and community members. ? Respectfully engage residents in a way that recognizes every person's recovery process is unique.
• Facilitate recovery and community building groups and activities as appropriate.

Additional Duties

• Attend meetings and training, including supervision, staff meetings, community meetings, team meetings.
• Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.

Kitchen Support Duties (for sites with meal service)

• Prepare and serve meals/snacks as designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (for sites with med rooms)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols

What You Will Bring:

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
• Experience working in behavioral health and/or homelessness.
• Valid Driver's license
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Core Skills:

• Proficient in computer use with strong written and verbal communication skills.
• Excellent organizational and interpersonal skills for effective collaboration with staff and residents at all levels.
• Strong ability to communicate clearly and effectively, both verbally and in writing.

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive