Support Staff/ Bag Check - Hub of Hope

Project HOME; Philadelphia (Philadelphia County); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Project HOME is seeking a dedicated Support Staff member to help residents achieve recovery and community living. The role emphasizes safety, crisis intervention, and compassionate engagement across housing, health, and education services.

You will assist with daily operations, documentation, and administrative tasks while supporting residents’ goals and connecting them with community resources. A valid driver's license and basic computer literacy are required.

Qualifikationen

• GED or high school diploma required.
• ServSafe certificate at time of hire or within 90 days for sites with meal service.
• Experience in behavioral health and/or homelessness.
• Valid Driver's license.
• Basic computer/technology literacy.
• Knowledge of crisis intervention and de-escalation.
• Excellent verbal and written communication; strong interpersonal skills.

Aufgaben

• Maintain site health and safety: control access, log visitors, log deliveries, conduct rounds, and respond to emergencies.
• Communicate effectively: answer calls, transfer messages, and document shift information in logs or systems.
• Engage residents to promote recovery and community building; support individual goals.
• Attend meetings and perform light administrative duties (faxing, copying, mailing, flyers).
• Provide kitchen support with meal service where required; maintain cleanliness.
• Assist residents with medication monitoring per policies.

Kenntnisse

Crisis intervention

De-escalation

Communication skills

Interpersonal skills

Behavioral health experience

Driver's license

Basic computer literacy

Ausbildung

GED or high school diploma

Jobbeschreibung

At Project HOME, our mission is to empower individuals and families to break the cycle of homelessness and poverty through housing, healthcare, education, and workforce development. Achieving that mission requires more than programs; it requires a workforce that is well-trained, aligned, and equipped to deliver high-quality, compassionate services across diverse departments.

• Hours:Monday through Friday 2 PM- 7 PM
• Salary: $18.15 per hour
• Location:Hub of Hope 1431 S. John F. Kennedy Blvd., Philadelphia, Pa. 19102

What to expect in this role:

Support Staff will support residents in achieving their goals that promote recovery, wellness, and successful community living. They will assist in the development of a culture of recovery and peer support, role model behaviors, assist in connecting with and using community resources, assist in building new competencies and other similar activities. Support Staff is key to maintaining the peace and quiet enjoyment of the community; assist in orienting new residents to the program & protocols; and maintaining security.

What will you do in this role:

Maintain Site Health & Safety

• Allow access to staff, residents, guests, and identified delivery people only. Assure all guests sign the visitor's log. Log-in deliveries.
• Conduct and document rounds of the building, including checking the safety and security of residents and the building.
• Address urgent and crisis situations. Use de-escalation strategies. Follow procedures regarding emergency services, on-call, and property emergencies (flood, fire).
• Ability to manage residents alone at the site with on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as necessary
• Participate in Shift Change with person taking over your shift to share information, communicating with staff on-call per site procedures. Write a brief summary of your shift in the staff logbook, Teams, and/or add a progress note in ETO as appropriate.

Resident Engagement

• Establish and maintain healthy relationships with residents, be courteous and respectful of all residents, guests, and community members. Respectfully engage residents in a way that recognizes every person's recovery process is unique.
• Facilitate recovery and community building groups and activities as appropriate.

Additional Duties

• Attend meetings and training, including supervision, staff meetings, community meetings, team meetings.
• Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.

Kitchen Support Duties (for sites with meal service)

• Prepare and serve meals/snacks as designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties (for sites with med rooms)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols

What you will bring to this role:

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
• Experience working in behavioral health and/or homelessness.
• Valid Driver's license
• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

PHYSICAL REQUIREMENTS:

WALKING/SITTING/STANDING.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.