TEMP - Seasonal Senior Recreation Leader

City of Pleasanton, CA; Pleasanton (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Pleasanton is seeking a Seasonal Senior Recreation Leader for Front Desk/Office Support to join the Library and Recreation team. Based at the Pleasanton Senior Center, this role focuses on welcoming participants age 55+, assisting with registrations and basic payments, and providing friendly information and referrals.

Under the Senior Center Recreation Coordinator, you will maintain front desk systems, support volunteers, prepare class registrations and spreadsheets, handle cash with

Qualifications

• Experience in customer service and front desk operations.
• Comfort with Microsoft Word, Excel, and Outlook.
• Ability to process registrations and payments and handle cash accurately.
• Strong organizational skills and attention to detail.
• Ability to work with volunteers and staff in a team environment.

Responsibilities

• Open and close the front desk, process registrations and payments.
• Welcome walk-in participants and provide information and referrals.
• Maintain front desk systems, cash controls, waivers, and related records.
• Create and maintain registration spreadsheets and performance metrics.
• Support supervision of Senior Center volunteers and assist with administrative tasks.
• Update digital signage and marketing materials.
• Respond calmly to participant questions and concerns.

Skills

Customer service

Front desk operations

Cash handling

Volunteer coordination

Microsoft Word

Excel

Outlook

Tools

CivicRec

Spreadsheet software

Job description

The City of Pleasanton is excited to announce an opportunity for an enthusiastic, organized, and community-minded Seasonal Senior Recreation Leader for Front Desk/Office Support to join the Library and Recreation team. Under the direction of the Senior Center Recreation Coordinator, this position plays an important role in creating a welcoming, helpful experience for participants while supporting the daily operations of the Pleasanton Senior Center. This hands-on role is ideal for someone who enjoys working with adults age 55+, providing excellent customer service, managing administrative responsibilities, and helping connect community members with programs, services, and resources. If you are dependable, detail-oriented, and passionate about public service, this is a great opportunity to make a meaningful difference in the daily experience of Senior Center participants.

We're Looking for Someone Who Is

• A friendly, approachable, and enthusiastic recreation professional who enjoys working with adults age 55+, volunteers, staff, and the public in a welcoming and service-focused environment.

• A confident communicator who can provide helpful assistance in person, by telephone, and in writing; answer questions; and connect participants with appropriate programs, services, and resources.

• A highly organized and detail-oriented team member who can balance customer service, administrative duties, registrations, payments, tracking, and other front desk priorities.

• A dependable and trustworthy employee who can accurately process registrations, payments, Fee Assistance transactions, and daily cash-handling and reconciliation procedures.

• A customer service-oriented representative of the City who can communicate tactfully and professionally, including during sensitive or complicated participant interactions.

• A self-directed problem solver who can work independently with minimal supervision, exercise sound judgment, and know when to seek assistance.

• A collaborative coworker who enjoys supporting staff and volunteers, building effective working relationships, and contributing to a positive Senior Center experience.

• An administrative professional who is comfortable using Microsoft Word, Excel, Outlook, computerized registration systems, spreadsheets, and digital communication tools.

• A flexible and adaptable recreation professional who can shift priorities in a busy front desk environment and cover additional shifts when operational needs arise.

• A safety-conscious employee who understands the importance of emergency procedures, safety protocols, facility access, cash controls, waivers, and other established front desk processes.

In This Role, You Will

• Open and close the front desk register and assigned facility, including daily cash handling and reconciliation using the CivicRec registration system.
• Process program registrations, payments, and Fee Assistance transactions accurately and efficiently.
• Welcome walk-in participants, answer telephones, provide excellent customer service, and offer information and referral services.
• Maintain essential front desk systems and procedures, including cash controls, waivers, key access, transportation tickets, and related records.
• Create and maintain spreadsheets for class registrations, services, and performance measures.
• Assist with the supervision, support, and guidance of Senior Center volunteers.
• Update and maintain digital signage and other marketing materials.
• Respond to participant questions, concerns, and unexpected situations in a calm, professional, and service-focused manner.
• Assist with administrative projects and other duties as assigned.
• Support a welcoming, organized, safe, and inclusive environment for Senior Center participants, staff, volunteers, and visitors.

A Few Reasons You'll Love Working With Us

• You’ll build meaningful relationships with Senior Center participants and become a familiar, trusted face in the community.
• You’ll help people connect with programs, services, and resources that enhance their lives.
• You’ll work with a diverse group of participants, staff, and volunteers in a welcoming, people-focused environment.
• You’ll have a variety of responsibilities, from customer service and program registrations to administrative support and digital communications.
• You’ll apply and strengthen your organizational, administrative, financial-processing, and customer service skills.
• You’ll gain experience supporting a wide range of Senior Center programs and services.
• You’ll work independently while remaining part of a supportive Library and Recreation team.
• You’ll make a direct contribution to high-quality public service for Pleasanton residents and visitors.

A Few Challenges You Might Face

• Balancing multiple priorities while maintaining excellent customer service in a busy front desk environment.
• Assisting walk-in participants, answering phones, processing registrations and payments, and completing administrative tasks throughout the day.
• Handling sensitive or complicated customer service situations professionally and with discretion.
• Accurately managing cash, registrations, Fee Assistance transactions, and daily reconciliation requirements.
• Quickly adjusting to changes in schedules, participant needs, staffing levels, and operational priorities.
• Working independently and using sound judgment to determine when additional support or direction is needed.
• Covering additional shifts when needed to support Senior Center operations.

The Ideal Candidate Will Be

• Passionate about serving older adults and supporting a positive, inclusive community environment.
• Experienced in customer service, reception, administrative support, office management, recreation operations, or a related field.
• Friendly, approachable, and comfortable interacting with adults age 55+, volunteers, coworkers, and the public.
• A strong communicator with excellent written, telephone, and in-person customer service skills.
• Organized, dependable, detail-oriented, and able to manage multiple tasks accurately with minimal supervision.
• Comfortable processing registrations, payments, cash transactions, and daily reconciliation procedures using a computerized system.
• Proficient in Microsoft Word, Excel, and Outlook, with the ability to create and maintain spreadsheets and track information accurately.
• Able to learn and use CivicRec registration software and other City systems.
• Familiar with—or willing to learn—emergency procedures, safety protocols, cash-control practices, and front desk procedures.
• Flexible and willing to assist with additional shifts, administrative projects, and other assigned duties as needed.
• Professional, tactful, and capable of using mature judgment in responding to participant questions, concerns, and unexpected situations.