Temp Pool Tech Support Technician

The University of North Carolina; Greensboro (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established institution in the heart of North Carolina is seeking temporary Tech Support Technicians to join its dynamic team. This role involves providing essential desktop and device support, performing software updates, and maintaining systems to ensure smooth operations. Ideal candidates will have a high school diploma and relevant tech experience, with a preference for those who have worked in higher education. This is a fantastic opportunity to contribute to a diverse and vibrant community while gaining valuable experience in a supportive environment. If you are passionate about technology and helping others, this position is perfect for you.

Qualifications

• High school graduation and one year of tech-related experience required.
• Preferred: Tech support experience in higher education.

Responsibilities

• Provide personal desktop and device support.
• Perform software updates and system maintenance.
• Assist with website maintenance and development.

Skills

Tech Support

Communication

System Maintenance

Website Maintenance

Education

High School Diploma

Computer Coursework

Job description

Please see Special Instructions for more details.

IMPORTANT NOTICE TO APPLICANTS:

• This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close.
• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• The application must be completed in full detail for your qualifications to be considered.

Applications are not complete until an online confirmation number is received at the end of the application process.

Recruitment Range: $15.00 - $34.62 per hour (Minimum - Advanced Market Rate). Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources.

Position Information

Functional Title: Temp Pool Tech Support Technician

Position Type: Temporary Staff

University Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is one of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more.

Primary Purpose of the Organizational Unit: Organizational units will vary.

Position Summary: The Department of Human Resources is seeking qualified individuals to consider for temporary Tech Support Technician positions that MAY become available on campus. When a UNCG Department is in need of a temporary Tech Support Technician, qualified applicants who have applied to this currently active temporary pool will be considered.

Duties and Responsibilities could include, but are not limited to the following:

1. Personal desktop and device support
2. Software updates
3. System Maintenance
4. Communication and Information
5. Website Maintenance and Development
6. Other duties assigned by a Supervisor

Minimum Qualifications: Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six (6) months experience. Advanced level requires an additional one (1) year of experience.

Preferred Qualifications: Tech Support experience in higher education.

Tenure Status: N/A

Special Instructions to Applicants:

• This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close.
• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• The application must be completed in full detail for your qualifications to be considered.

Applications are not complete until an online confirmation number is received at the end of the application process.

Recruitment Range: $15.00 – $34.62 per hour (Minimum – Advanced Market Rate). Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources.

Org #-Department: Human Resources - 58401

Job Open Date: 04/01/2025

Job Close Date: 06/30/2025

Open Until Filled: No

FTE: Varies by position

Type of Appointment: Temporary

Time Limited Duration: 11 months per year

FLSA: Non-Exempt

ADA Checklist

Physical Effort: Vision-Skilled Trades, Reading, Writing, Vision-Preparing/Analyzing figures, Vision-Visual inspection, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

• List of References
• Reference Letter 1
• Reference Letter 2
• Reference Letter 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate how you learned of the vacant position for which you are applying:
• If you selected "Other", please provide the name of the resource here.

  (Open Ended Question)

• Describe your work experience providing technology support by phone and email.

  (Open Ended Question)

• Do you have experience in higher education?
  • yes
  • no
• Do you have a degree in computer science or a similar relevant combination of education and experience in information technology?

  (Open Ended Question)

• Do you have one (1) to three (3) years of directly related experience?
  • Yes
  • No
• * Are you eligible to work in the United States without sponsorship?
  • Yes
  • No