Temp Participant Advocate - Benefits & Service Expert

Pacific Southwest Administrators, Inc.; Union (NJ); On-site; USD 30,748 - 34,384; Full time

Job summary

A benefits administration firm is seeking a Participant Advocate (Class II) to assist plan participants in understanding their benefits. The ideal candidate will have strong customer service skills and at least two years of experience. Responsibilities include answering inquiries, greeting guests, and performing clerical tasks. Bilingual candidates (English/Spanish) are preferred. This position is based in Covina, CA.

Qualifications

• Minimum two years of customer service experience.
• Strong customer service skills required both on the phone and in person.
• Able to demonstrate understanding and regular use of a time management process.

Responsibilities

• Assist plan participants and beneficiaries in understanding benefits.
• Handle telephone inquiries and greet walk-in guests.
• Perform general clerical duties to support daily business activities.

Skills

Customer service

Bilingual (English and Spanish)

Time management

Typing (minimum 45 words per minute)

Ability to handle challenging situations

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

A benefits administration firm is seeking a Participant Advocate (Class II) to assist plan participants in understanding their benefits. The ideal candidate will have strong customer service skills and at least two years of experience. Responsibilities include answering inquiries, greeting guests, and performing clerical tasks. Bilingual candidates (English/Spanish) are preferred. This position is based in Covina, CA.