Temp Hybrid HR Support Specialist

American University; Washington (District of Columbia); Hybrid; USD 36,000 - 48,000; Full time

Job summary

American University is seeking a Temporary HR Customer Support Specialist to be the primary contact for HR, handling inquiries across channels and guiding tickets through ServiceNow. You will assist with I-9 verifications, payroll and benefits questions, and provide in-person front desk support.

The role requires 1–3 years of HR experience, strong communication, and proficient MS Office skills. Hybrid work, 9am–5pm, 35 hours weekly, through 02/28/2027.

Qualifications

• High school diploma or equivalent.
• 1–3 years of relevant HR experience.
• Experience with Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Willingness to complete I-9 training and certification.
• Experience with Outlook products preferred.

Responsibilities

• Answer calls and route ServiceNow tickets for HR inquiries.
• Provide in-person assistance at the HR front desk.
• Process I-9 verifications in Workday and manage employment verifications.
• Coordinate office logistics and supplies; supervise front desk students.
• Support HR staff with equipment orders and service requests.
• Greet visitors and maintain front desk operations.

Skills

Customer service

Communication

Prioritizing and Organizing

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Microsoft Office

Job description

American University is seeking a Temporary HR Customer Support Specialist to be the primary contact for HR, handling inquiries across channels and guiding tickets through ServiceNow. You will assist with I-9 verifications, payroll and benefits questions, and provide in-person front desk support.

The role requires 1–3 years of HR experience, strong communication, and proficient MS Office skills. Hybrid work, 9am–5pm, 35 hours weekly, through 02/28/2027.