Temp Customer Experience Pro – Multichannel Support

SVP Worldwide

Nashville (TN)

Hybrid

USD 42,000 - 54,000

Part time

26 hours ago

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Benefits offered by this job

Full benefits

401k plan

PTO

Wellness days

Learning and development opportunities

Job summary

SVP Worldwide is seeking a Temporary Customer Experience Specialist for its eCommerce team. You will handle email, chat, forms, SMS, and phone inquiries, guiding customers through pre-purchase to post-purchase support and coordinating warranty/repair services.

You will work with cross-functional teams to troubleshoot advanced issues, document cases, and contribute to knowledge bases. This hybrid role offers a blend of office and remote work with a focus on delivering a premium customer

Qualifications

3+ years’ experience in a customer support or technical support role
Proven expertise in sewing and crafting at an advanced level, preferably with SINGER®, HUSQVARNA® VIKING®, PFAFF®, and CREATIVATE®
Experience with root cause analysis and identifying long-term solutions
Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Experience with contact center platforms such as Gorgias, Shopify, MS Office Suites, SharePoint, etc.

Responsibilities

Deliver high-quality, end-to-end customer support across email, chat, forms, SMS, and phone
Resolve inquiries related to product purchasing, usage, and support needs across channels
Coordinate with repair centers and service teams for warranty repairs and service outcomes
Create and maintain detailed case documentation in CRM/ticketing systems
Develop knowledge base articles and training materials for internal teams and customers
Monitor trends in inquiries and service issues and propose improvements