Temp Contact Center Specialist - Client Support

60 Insperity Services, L.P.; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Insperity is seeking a customer service professional for its contact center operations in the U.S. This role focuses on helping clients and employees with health benefits, web support, and employment verification. You will handle high-volume inquiries, maintain service quality, and document interactions in Salesforce.

The position emphasizes accuracy, problem solving, and strong communication to meet KPI targets while supporting multiple benefit and retirement related processes.

Qualifications

• High School Diploma or equivalent is required.
• Three to five years of experience in contact center environment is required.
• Two years of experience in defined field or skillset preferred.
• Proficiency with Word, Outlook, and Excel and demonstrated ability to learn other software application programs as needed.
• Experienced in handling high call volume in an efficient and timely manner.
• Demonstrates excellent verbal and written communication, interpersonal and customer service skills with strong organizational abilities.
• Strong problem-solving skills.
• Demonstrated skills in communicating effectively, using tact and discretion, developing interpersonal relationships, and ability to collaborate with a team.

Responsibilities

• Maintains Insperity customer service standards to ensure customer satisfaction.
• Serves as the primary point of contact for clients and worksite employees relative to their personal health benefits, web support, employment verification, and Section 125.
• Maintains the expected Insperity service quality and achieves consistent productivity levels according to established KPI metrics.
• Determines client or worksite employee needs and engages in a way that personalizes the experience for the worksite employee.
• Ensures correct correlation between inquiry and solution and providing accurate information.
• Documents, forwards, as needed, and follows up on issues requiring supplemental resolution support.
• Supports accurate documentation in Salesforce of all participant interactions, including calls, chats, emails and issue resolutions, as directed by Contact Center Leadership.
• Follows all rules and regulations as professionally applies to HIPAA and maintains compliance with training requirements regarding HIPAA regulations.
• Maintains compliance with all employee/employer regulations as required.
• Uses sound troubleshooting skills, coordinates with appropriate resources, and works to resolve customer issues promptly and efficiently.
• Implements feedback and coaching to enhance customer service skills.
• Provides support to other inbound queues as required, based on volume.
• Ensures compliance with expectations of the role as defined by KPI, QA, and Training.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Job description

Insperity is seeking a customer service professional for its contact center operations in the U.S. This role focuses on helping clients and employees with health benefits, web support, and employment verification. You will handle high-volume inquiries, maintain service quality, and document interactions in Salesforce.

The position emphasizes accuracy, problem solving, and strong communication to meet KPI targets while supporting multiple benefit and retirement related processes.