Benefits & Support Contact Center Specialist

Insperity; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

Paid training

Job summary

Insperity is seeking a responsive Contact Center Associate to support clients, employees, and internal teams with health benefits information, enrollment questions, and general assistance. You will be the primary point of contact, handling inquiries via calls and emails and coordinating with internal departments to resolve issues.

The role emphasizes HIPAA compliance, high-quality service, and achievement of KPI targets through accurate information, timely follow-up, and proactive problem

Qualifications

• Experience in customer service or call center environments.
• Knowledge of HIPAA regulations and privacy practices.
• Ability to work with multiple systems to resolve inquiries.

Responsibilities

• Maintain Insperity customer service standards to ensure satisfaction.
• Serve as primary contact for clients and worksite employees regarding health benefits and enrollment.
• Meet KPI metrics through productive handling of inquiries.
• Document interactions in Salesforce and coordinate with escalation teams.

Skills

Customer service

Communication

Problem solving

Tools

Salesforce

Job description

Insperity is seeking a responsive Contact Center Associate to support clients, employees, and internal teams with health benefits information, enrollment questions, and general assistance. You will be the primary point of contact, handling inquiries via calls and emails and coordinating with internal departments to resolve issues.

The role emphasizes HIPAA compliance, high-quality service, and achievement of KPI targets through accurate information, timely follow-up, and proactive problem